Boutique Manager - Fred Singapore

As the Boutique Manager at FRED Jewelry, you will be responsible for overseeing all aspects of boutique operations, ensuring the highest level of customer satisfaction, and driving sales performance. You will lead and inspire your team to deliver an exceptional customer journey, maintain inventory control, and uphold the brand's standards of excellence.

Job Responsibilities

Team Management and Development

Grow and develop your team through regular coaching and feedback. Identify their strengths and development opportunities and partner with the relevant departments to create meaningful individual development plans
Identify, recruit, and develop talent, securing succession plans
Manage and inspire the team to drive the business and create innovative solutions, creating an encouraging, empowering, positive, and motivating environment
Organize the team and shop floor coverage in an effective manner to meet the changing business needs
Provide support and guidance to new joiners, ensure their onboarding path is fully completed so their integration to the company is positive
Communicate with passion and inspire the team on company messages and information during morning briefings, training, one to one meeting

Client Experience

Lead from the front, role modelling the way to connect with clients and coaching the team on the selling ceremony.
Manage the customer flow through effective rostering and reactive organization to ensure each client is given the correct level of service and no client is left unattended or unacknowledged
Build a client centric mindset within the store which focuses on always exceeding the client expectations
Develop client database by optimizing data quality and quantity
Train and develop the team to be confident on their after sales knowledge

Business Development

Grow the top line sales of the store, identifying opportunities and maximizing potential
Develop, define and implement relevant and tangible action plans in line with company's needs and expectations
Focus on High jewelry and medium jewelry segment development, collaborating with all the relevant functions to ensure each segments potential is maximized
Build, grow and develop a loyal client base, utilizing all available tools and opportunities
Acts as a brand promoter, networking and creating awareness through representation of the brand at local activities
Connect with internal and external peers in the market to create an effective collaborative network
Understands external competitive landscape and market trends and is constantly taking steps to increase knowledge and awareness
Proactively share market insights and opportunities with business stakeholders
Monitor business performance, results and audits and develop actions as needed

Operations

Maintain a thorough understanding of policies, standards and procedures, ensuring they are communicated and implemented
Ensure the flawless implementation and adoption of the Retail tools and assets for FOH and BOH client and user experience
Maintain inventory and be accountable for inventory management and accuracy
Ensure that all store processes and procedures are harmonized in order to provide best in class client experience including
Store Facilities are maintained
Grooming Guidelines are respected
Effective collaboration between front and back of house teams and activities
Additional duties and management responsibilities as required

Job Requirements

Proven experience within a similar environment leading diverse people to success
Effective communication and interpersonal skills, valuing, and amplifying diversity
Leads with empathy and curiosity to listen and understand
Strong and demonstratable commercial acumen
Ability to be agile, creative, and commercial in solution development
Passionate and knowledgeable about our product and the industry
A client centric mindset with a passion to exceed expectations
A committed team player, able and willing to collaborate with various stakeholders
A deep interest in Jewelry, Fashion, Art, and Culture
Fluent in English
Computer Proficiency in POS and retail software such as Outlook, Power Point and Excel.