Location: Work From Home (Remote) - IPOH AREA ONLY

Job Type: Full-time

Language Requirement:Chinese + Good English

Industry: Customer Support / BPO

Shift: Follow US Shift (including weekends/public holidays, if required)

Compensation: Competitive Salary + Language Allowance + Health Benefits

Salary Package: up to MYR 4500

Key Responsibilities

Handle customer inquiries via voice, email, and chat in Chinese
Provide accurate information, guidance, and follow-up on patient cases and service requests
Ensure timely resolution of queries while maintaining high customer satisfaction
Document interactions in CRM systems accurately and thoroughly
Coordinate with internal teams and escalate cases when necessary

Requirements

What We Offer:

Remote Customer Service Representative (Cantonese + Mandarin)