Detailed Description

Production Scheduling & Planning: Develop and manage detailed production schedules based on actual and forecasted customer demand, product demand profiles, and expert knowledge of customer needs.

Data Analysis: Analyze key inputs (e.g., capacity, cycle times, request urgency, material availability) to inform and determine the most effective schedule.

Impact Assessment & Shipment: Analyze the internal impact (including line scheduling, procurement, logistics, and shipping) of customer scheduling requests and provide the resulting shipment plan to the customer.

Schedule Maintenance: Proactively revise plans based on the analysis of actual performance versus targets, fluctuations in customer demand, priority changes, or unexpected material situations.

Coordination & Expediting: Coordinate shop order releases and material kitting requirements. Identify any parts shortages and work with relevant teams to expedite materials and kitting to maintain the schedule.

Performance Tracking: Maintain oversight of production output, packing schedules, and revenue commitment plans.

Logistics & Commitments: Arrange and track shipments according to the commit date provided to the customer. Identify potential logistical issues and proactively develop and implement solutions.

Cross-Functional Collaboration: Coordinate and follow up with various departments (Production, Supply Chain Management, Engineering, Quality, Shipping, etc.) to resolve operational issues and ensure both the production schedule and shipment commitments are met.

Process Improvement: Drive production processes to meet key targets for quality, output, and efficiency.

Customer Communication: Serve as the primary communication window for the customer on all related issues, from material readiness and production planning to shipment commitments.

Customer Handling & Escalation: Act as the first point of contact for customer interactions and effectively manage customer handling, including addressing and resolving escalation matters.

Knowledge/Skills/Competencies

Must-Have Experience

Order Management is a MUST: Proven experience in managing and overseeing the entire lifecycle of customer orders.
Customer Handling is a MUST: Demonstrated ability to manage communication, resolve issues, and handle escalations directly with customers.

Job Requirements

- Education: Minimum Degree in any related field.
- Experience: At least 5 to 8 years of experience in a related field, preferably within an EMS (Electronic Manufacturing Services) environment.
- Systems: Knowledge of and experience with SAP or MRP systems is preferred.
- Skills: Strong planning and communication skills. Proficient in Microsoft Excel and Word.
- Work Environment: Must be able to work independently in a fast-paced, dynamic, and high-mix, low-volume production environment.
- Language: Required proficiency in Bahasa Malaysia and English.

Notes

This job description is not intended to be an exhaustive list of all duties and responsibilities of the position. Employees are held accountable for all duties of the job. Job duties and the % of time identified for any function are subject to change at any time.

Celestica, Inc. (NYSE: CLS TSX: CLS) is a technology leader dedicated to driving customer success and market advancements. With deep expertise in design, engineering, manufacturing, supply chain, and platform solutions, Celestica enables critical data center infrastructure for AI, cloud, and hybrid cloud and advances technologies in high-growth markets. With a talented team and a strategic global network, Celestica helps its customers achieve competitive advantages.

Today, Celestica delivers innovative supply chain solutions globally to customers in strategic two operating and reporting segments: Advanced Technology Solutions (ATS) and Connectivity and Cloud Solutions (CC):

ATS: This segment serves customers in complex, regulated and high-reliability markets such as Industrial & Smart Energy, Aerospace & Defense, Semiconductor Capital Equipment, and HealthTech. It is engineering led, with deep expertise in design, manufacturing and lifecycle solutions.

CCS: This segment focuses on high-performance technology solutions and services for the data center, serving hyperscalers, digital native customers and enterprises. Celestica's Platform Solutions offering provides innovative and customizable computing, storage and networking solutions enabling AI-driven growth.

Built on a legacy of trust and performance, Celestica has earned its reputation by delivering results in complex and fast-changing markets. Celestica exceeds customer expectations by identifying trends and staying ahead of the curve. Backed by comprehensive capabilities and a global network across North America, Europe and Asia, Celestica helps customers gain competitive advantage with the quality, flexibility and resiliency they need to respond quickly to shifts in demand. Guided by a bold vision to accelerate market advancements, Celestica delivers innovative solutions and technologies that turn complexity into opportunity. Anchored in teamwork and commitment, Celestica strives to be the most trusted partner to its customers and colleagues worldwide.

Senior Production Planner