Job Description

Our company's Business Service Center (BSC), located across three regions (Americas, Europe, and Asian's process), are responsible for the timely and efficient delivery of standardized, global financial processes. The BSC – Kuala Lumpur, Malaysia will be responsible for the execution and delivery of a broad range of financial services and processes across the company business divisions and markets for the Americas region.

The Employee Expense Management Analyst will be responsible for the execution and delivery of the customer service for all applicable markets in the JCAP region. Scope of position includes handling and resolving internal and external stakeholder requests pertaining to Travel & Exp

Scope of position includes handling and resolving internal and external stakeholder requests pertaining to Travel & Expense process.

Primary responsibilities for this position include, but are not limited to, the following

Resolve employee expense management inquiries
Help to motivate staff to achieve outcomes.
Support team members providing insights on how to evaluate and review progress
Through daily problem resolution, identify and propose process improvement
Assist in communications with internal business customers
Collaborate with various our company organizations to resolve process and/or technical issues across multiple ERP systems
Properly and effectively escalate issues that cannot be resolved real time
Ensure compliance with company policies and procedures and supports company mission, values and standards of ethics and integrity
Identify solutions to improve quality of service, productivity and effectiveness. Plan, communicate and execute the best solution.
Effectively manage and prioritize workload efficiently and accurately while maintaining a positive customer service culture

Education & Experience Required

Bachelor's Degree in Accounting or Finance is preferred
Ideally minimum of 3 years of experience in a finance or accounting department of a multinational company
AP experience is required
Expense Management experience is preferred
Experience working in an organization providing services across multiple markets or geographies
Business-level English and Chinese language skills (speaking and writing) required
Experience in using SAP and SAP Concur is desired

Technical Skills Requirements

Ability to work independently and with a team in a fast-paced and high-volume environment with emphasis on accuracy and timeliness
Strong communication, interpersonal, and organization skills required
Intermediate to Advanced PC skills (MS Excel, Word, PowerPoint) required
Demonstrated commitment to education and professional development
Ability to operate independently and remain focused through change or uncertainty
Advanced problem solving and analytical skills with a proactive management style to implement new processes

Required Skills

Account Collections, Account Collections, Adaptability, Analytical Problem Solving, Balance Sheet Account Reconciliations, Business Support, Compliance SOX, Credit Management, Customer Delivery, Customer Service, Customer Service Management, Financial Accounting Controls, Financial Operations, Global Financial Markets, Human Resources (HR) Shared Services Advisory, Interpersonal Relationships, Management Process, Microsoft Office, Preparation of Financial Reports, Project Management, Quantitative Analytics, SAP Concur, SAP Enterprise Resource Planning (ERP), SAP Support, Service Excellence + 2 more

Preferred Skills

Current Employees apply HERE

Current Contingent Workers apply HERE

Search Firm Representatives Please Read Carefully

Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

Employee Status

Regular

Relocation

VISA Sponsorship

Travel Requirements

Flexible Work Arrangements

Hybrid

Shift

Valid Driving License

Hazardous Material(s)

Job Posting End Date

06/26/2026

A job posting is effective until 11 59 59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.

Requisition ID R398661

Spclst, Shared Svcs Accounting (Mandarin Speaker)