Why Join Us

Join us and become a part of IQI, a global player in the property and investment industry with a significant presence across Malaysia, Singapore, Hong Kong, the UK, US, and Dubai! We thrive on innovation, collaboration, and growth.

About the Opportunity

You are the essential link who secures our revenue by managing high-stakes client accounts across multiple countries. You'll be the primary performance contact, responsible for driving campaign results, ensuring strict SOP compliance, and securing those crucial, high-value contract renewals. This role requires relentless detail and the ability to manage complexity—where your success directly impacts the bottom line.

Key Responsibilities:

Client Relationship Management: Serve as the main point of contact for clients, especially Tier 1/Corporate accounts, ensuring timely communication on campaign status and plans.
Performance Tracking & Reporting: Monitor, report, and review campaign progress, providing detailed weekly/monthly updates to management and recurring reports to customers.
Renewal & Contract Management: Proactively engage with existing consumers to discuss renewal opportunities and manage new contract agreements.
Sales Lead Verification: Conduct cold/warm calling to verify potential buyer leads from marketing campaigns (e.g., Facebook/Company Websites) before internal distribution, ensuring accuracy of information.
Client Onboarding Support: Execute onboarding for new consumers, handling inquiries and assisting overseas clients by coordinating with internal teams.
Data Management: Accurately record and maintain all campaign and communication status data.

What We Are Looking For:

Must-Have:

Experience: Minimum 1 year of proven Account Management experience.
Customer Interaction: 1+ year of experience working directly with customers.
Language Skills (Compulsory): Excellent command of Cantonese and Mandarin to liaise with overseas consumers (Hong Kong, China). Proficiency in English is also required.
Software Proficiency: Knowledge in all Microsoft Office applications, especially PowerPoint and Excel.
Communication & People Skills: Excellent communication skills for internal and external liaison, with the ability to provide clear goals and guidance to various stakeholders.

Nice-To-Have:

Education: Degree/Diploma in a business-related field.
Industry Experience: Experience in Real estate and/or Website/listing portal account management.
Technical Skills: Experience with Salesforce and Tableau.
Additional Experience: Project Management experience and interest in AI.

Benefits

Medical Insurance
Annual Bonus
Company Trip/Events/Dinner
Subsidy of gym membership
Performance Incentive

Account Management Executive (Mandarin Speaker)

Key Account Management, Executive