Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

As part of the Thermo Fisher Scientific team, you'll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world's toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.

DESCRIPTION:

At Thermo Fisher Scientific, manage a field service team to deliver excellent technical support while growing service business. You'll manage a team of Field Service Engineers (FSEs) providing installation, maintenance, repairs, and customer support for sophisticated analytical and scientific instruments. This role combines technical leadership, people management, and strategic business development to ensure excellent customer experiences and meet organizational goals.

Help advance scientific service delivery by implementing effective solutions, optimizing team performance, and building strong customer relationships. Support continuous improvement initiatives while maintaining the highest standards of quality and safety. Collaborate with sales, technical support, and other stakeholders to develop and execute service strategies that grow revenue and enhance customer satisfaction.

REQUIREMENTS:

Advanced Degree plus 6 years of experience, or Bachelor's Degree plus 8 years of experience in technical service experience in analytical instruments, laboratory equipment, or related industry
Preferred Fields of Study: Engineering, Sciences, Business or related field
Additional certifications in service management or process improvement methodologies beneficial
3-5 years proven people management experience leading field service teams
Strong technical aptitude with ability to understand complex analytical instrumentation
Demonstrated success growing business and achieving revenue targets
Excellence in customer relationship management and problem resolution
Proven experience implementing service strategies and operational improvements
Demonstrated ability to coach, develop and support field service teams
Strong project management and organizational skills
Proficiency with CRM systems, Microsoft Office suite and service management tools
Strong written and verbal communication skills
Ability to travel up to 25-50% within assigned territory
Valid driver's license and clean driving record required
Multilingual skills valuable for international roles
Experience with regulated environments (GMP/GLP) preferred

Services Manager Malaysia