About Lendela

Founded in 2018, Lendela is a fast-growing fintech on a mission to simplify financing and enable greater financial access. Our platform matches borrowers with personalised loan options through a simple application, empowering borrowers with choice and transparency while offering an alternative to the cumbersome and opaque traditional lending landscape.

Since our inception, we have facilitated over 400,000 loan applications alongside more than 100 lending partners. In 2023, we successfully raised US$5 million in an oversubscribed Series A to scale our unique model across Asia Pacific. Our backers include Singlife co-founder Walter de Oude's Chocolate Ventures as well as prominent Singapore-based VC firm Cocoon Capital. Lendela currently serves customers in Singapore, Hong Kong, and Australia.

Why join us

Your growth is our success: We believe that when you get to achieve your potential, consumers, investors, and the team all win. This is why we're as invested in the company's success as we are in yours, and joining us means that you'll be working alongside people who genuinely want you to be the best you can be.

We're in an industry with massive growth potential and huge challenges to solve: The global lending industry is vibrant, varied, and ripe for exponential growth — and we're riding it hard. We have a significant advantage in APAC and are well-placed to solve the problems in the industry today. Joining us means that you'll be at the forefront of this transformation.

We're global and diverse: We operate across four exciting markets and are home to dozens of subject matter experts who honed their expertise in some of the world's most recognisable companies. This means that you'll get to work with diverse teams, expose yourself to game-changing ideas, and grapple with challenging problems every day.

We're driven by what works: We're guided by data in whatever we do, and we measure the results of every decision we make to ensure we're constantly optimising for our business objectives. Joining us means you'll get to embrace this data-driven way of working alongside true champions of it, aligning your growth with the outcomes you achieve.

Job Overview

We're looking for a dynamic and aspiring Customer Success Specialist to join our team in Kuala Lumpur to support our businesses in Singapore and Hong Kong. A successful candidate will have the extraordinary opportunity to work closely with Founders and Management team across our markets, and help build the business together.

As a Customer Success Specialist, you will take full control of the customer journey, build successful relationships with each customer and scale the market. You will also be given the opportunity to learn about the different markets as you assist on day-to-day tasks across the regions.

Responsibilities

To act as the customers main point of contact to ensure that their loan application, queries, expectations or issues are dealt with appropriately
To liaise between customers and partners, to ensure optimal matchmaking between the two
To execute and achieve sales target, to help as many customers as possible get the best personal loan
To build & maintain good customer relations by consistently communicating via calls and chat, and by following up with after sales service
To create and update activity reports
To assist with BAU tasks from Singapore and Hong Kong

Qualifications & Skills

Minimum 1 year experience with Customer Service or customer-facing Sales
Experience in both a CS and customer-facing Sales role is a plus
Outstanding negotiation skills with the ability to handle challenges
Familiar with, or keen to work in a fast-paced start-up environment
Patience, persistence and persuasiveness
Excellent communication skills

What's On Offer

Opportunity to grow with an experienced and ambitious fintech start-up team
Dynamic and global colleagues
Direct influence on shaping and improving the company's processes and product
Salary in range MYR 3,000 - 3,650
Sales incentives

Customer Success Specialist (Support)