Responsibilities
About the Team
Eco-Operations, one of the essential pillars of ADSEO, plays a significant role in TikTok's content understanding system by focusing on content categorization across both video and account dimensions. This work supports intelligent recommendation algorithms aimed at enhancing content ecosystem diversification across various TikTok products. The team is vital in conducting audits, identifying errors, and swiftly addressing them to BPO sites, ensuring the maintenance of high-quality content within the ecosystem.

Responsibilities
- Monitor end-to-end project operations through data analysis and root cause analysis (RCA), and produce performance reports to support global alignment. Key responsibilities include quality assurance (QA), training, and calibration with BPO partners, as well as managing ad-hoc requests from the Project Point of Contact (POC). All labelers are BPO-sourced.
- Support the Team Leader in overseeing the content ecosystem by collaborating closely with Product Owners to implement projects, manage training initiatives, and ensure delivery of project objectives.
- Proactively collaborate with cross-functional stakeholders to support project evaluations, resource planning, coordination, and follow-up actions.
- Track and review project progress and performance on a regular basis to identify gaps, improve workflow efficiency, and enhance overall project stability.

Daily Routine Tasks
- Conduct daily sampling and audit activities, focusing on content and videos labeled by BPO teams to ensure quality and policy compliance.
- Communicate and align with key stakeholders, including demand-side teams (Research & Dev, Global Project Managers (GPM), Vendor Managers, and BPO vendors.
- Design and support the development of training plans, and execute training initiatives according to the agreed timelines.
- Monitor daily operational data, including productivity and quality metrics, and promptly identify, escalate, and resolve platform-related issues.
- Continuously optimize labeling guidelines by providing clear explanations and detailed examples to improve labeler understanding of ambiguous content, resulting in higher labeling accuracy and quality.
- Prepare weekly performance reports and lead review meetings; identify abnormal trends, conduct root cause analysis (RCA), define and drive actionable improvement plans.

Qualifications
Minimum Qualifications
- Completion of Bachelor's degree or above
- At least 2 years of professional work experience in data labelling, QA, BPO, or quality improvement
- Proven experience in Quality Assurance. Content moderation experience is an advantage
- Knowledge of the TikTok App, functions, and services.
- An in-depth understanding of local culture and familiarity with the internet usage habits of local users
- Possess strong learning ability, team management skills and cross-department communication
- Proficiency in English for internal and external communication

Preferred Qualifications
- Familiar with office software such as Excel, Word, etc
- Data processing experience and other data analysis capabilities
- Having experience of training & quality or project management
- Has a strong ability to onboard quickly to new, internally-built proprietary tools
- Able to work under minimal supervision and have strong logic/ common sense related to job nature
- Ability to work in a high tempo environment, adapt, respond to day-to-day challenges of the role

About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an Always Day 1 mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

Eco Operations Quality Assurance, Associate - AI Data Service Operations - KL