Responsibilities
About the Team
The Search Operations team is dedicated to enhancing search user experience, driving substantial DAU growth for the product, and boosting traffic as well as GMV.

Under the Search Operations team, our Recommendation & Traffic team oversees the day-to-day operation of trending events across global markets. As a content-driven platform, trends play a pivotal role in driving user engagement, consumption, and retention on TikTok. Looking ahead, our long-term vision is to establish TikTok as the go-to platform for discovering and engaging with trends, fostering a user mindset of searching for trends on TikTok.

**It is possible that this role will be exposed to harmful content as part of the core role/as part of project/ in response to escalation requests/by chance. This may occur in the form of images, video, and text related to every-day life, but it can also include (but is not limited to) bullying, hate speech, child safety, depictions of harm to self and others, and harm to animals.

Responsibilities
- Ensure key data delivery targets are consistently met, including productivity, efficiency, quality, and latency, for projects under Search Recommendation & Trending.
- Implement, interpret, and clarify policies, guidelines, and SOPs to drive consistent understanding and improved moderation performance.
- Work closely with POC and cross-functional stakeholders in order to provide feedback on data quality, SOPs, policies, and guidelines, ensuring overall project success.
- Support training and go-live processes within the Search Recommendation team, including:
- Conducting follow-up explanation and calibration sessions
- Creating, administering, and evaluating assessments
- Providing performance feedback and managing Q&A sessions
- Analyze project metrics and generate performance and quality reports to identify trends, risks, and improvement opportunities.
- Conduct Root Cause Analysis (RCA) and develop corrective and preventive action plans to address quality or performance gaps.
- Take on additional related responsibilities as needed to support business and operational requirements.

Qualifications
Minimum Qualifications
- Bachelor's degree or above.
- Excellent language proficiency in English, supporting both domestic and global content.
- Strong text editing ability is required, edit 5,000-8,000 words daily while maintaining quality standards.
- Deep understanding of US culture, with strong familiarity with users online behaviors and preferences.
- Prior QA experience in content moderation projects
- Willingness to work shifts, weekends, and public holidays as required.

Preferred Qualifications
- Knowledge of TikTok, search engines, and general familiarity with major social media platforms.
- Strong communication skills with experience in cross-team collaboration.
- Eagerness to learn and adapt in a fast-paced operational environment.
- Willing to work with sensitive issues that include child exploitation, a variety of religious and political views, violence, adult & sexual content
- Prior experience as a writer or editor for media outlets or websites is preferred.
- Familiarity with RCA methodologies is a strong plus.

Trust & Safety
Content that this role interacts with includes images, video, and text related to every-day life, but it can also include (but is not limited to) bullying; hate speech; child safety; depictions of harm to self and others, and harm to animals. Hence, it is possible that this role will be exposed to harmful content on a daily basis.

TikTok recognises that keeping our platform safe for the TikTok communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining.

We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.

About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an Always Day 1 mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

Quality Assurance Specialist- Recommendation and Traffic