Job Description: Customer Service Executive (Banking)

Position Overview

We are seeking a Customer Service Executive with prior experience in the banking sector to join our team. The ideal candidate will be responsible for handling customer queries, providing solutions, and ensuring a seamless banking experience. This role requires strong communication skills, problem-solving abilities, and knowledge of banking products and processes.

Key Responsibilities

- Customer Interaction: Handle inbound and outbound calls, emails, and in-person queries related to banking services.

- Account Services: Assist customers with account opening, KYC updates, deposits, withdrawals, and loan applications.

- Issue Resolution: Address complaints, resolve service issues, and escalate complex cases to relevant departments.

- Product Knowledge: Provide accurate information about banking products such as savings accounts, credit cards, loans, and digital banking.

- ️ Compliance: Ensure adherence to RBI guidelines, company policies, and data security standards.

- Customer Satisfaction: Maintain high service quality standards and contribute to customer retention.

- ️ Technology Use: Utilize CRM systems, core banking software, and digital platforms to manage customer interactions.

Required Skills & Qualifications

- Bachelor's degree (preferably in Commerce, Finance, or Business Administration).

- 2–4 years of customer service experience in banking/financial services.

- Strong knowledge of retail banking products and processes.

- Excellent communication skills (verbal and written).

- Ability to handle pressure and resolve conflicts professionally.

- Proficiency in MS Office and banking software applications.

- Strong problem-solving and interpersonal skills.

Preferred Attributes

- Experience in handling high-net-worth customers.

- Knowledge of digital banking platforms and fintech solutions.

- Multilingual abilities (regional languages + English).

- Certification in customer service or banking operations.

Compensation & Benefits

- Competitive salary based on experience.

- Performance-based incentives.

- Health insurance and retirement benefits.

- Opportunities for career growth within the banking sector.

Customer Service Agent

L1 Customer Service Agent - 12 months (3rd Party Contract), ShopeePay