Responsibilities

Operational Support & Reporting

• Prepare project status reports, management reports, and dashboards for all scope areas (projects, operations, risk, vendor management).

• Deliver ad hoc reports for urgent leadership decisions and audits, ensuring clarity, accuracy, and actionable insights.

• Track operational metrics (e.g., SLAs, incident/defect rates, lifecycle KPIs) and provide insights for decision-making.

• Maintain reporting cadences and data quality standards; automate recurring reports where feasible.

• Support process standardization and governance across technology operations, including documentation, templates, and SOPs.

Audit & Risk Management

• Manage internal and external audits and reviews, including GRC updates, RFIs, and audit observations.

• Provide risk oversight and governance for technology domains.

• Lead audit readiness activities: evidence management, engagement coordination, remediation tracking, and closure.

• Monitor risks and track resolution of issues from breaches, incidents, reviews, and inspections; ensure timely updates and escalations.

• Maintain knowledge artifacts: playbooks, control catalogs, FAQs, and micro-learning content.

Digital Workplace & Vendor Management

• Oversee TPRA, vendor management, BCM, annual KRCSA, and risk reduction initiatives.

• Manage technology asset lifecycle (hardware, software, licenses): refresh planning, obsolescence tracking, and decommissioning.

• Coordinate procurement operations and vendor/contract enablement: intake, sourcing, onboarding, renewals, and compliance.

• Partner with Vendor Management to track performance, SLAs, and contract obligations; support third-party risk assessments.

Technology Governance & Vulnerability Management

• Oversee vulnerability management, remediation, and ISRA renewals.

• Liaise with application domains on ORSA submissions, including obsolescence scope, budgeting, and delivery timelines.

• Act as liaison for Tech Obsolescence task force and provide reporting.

• Manage RTB Capex projects: budget tracking/approval, memo approvals, and escalation handling.

Key Deliverables

• Management reports and dashboards for leadership and governance (including ad hoc requests).

• Operational reporting with actionable insights.

• Governance dashboards and risk reduction plans.

• Compliance evidence (audit reports, remediation tracking, certification renewals).

• Security assessment reports and vulnerability test results.

• Lifecycle and obsolescence compliance validation.

• Procurement documentation and vendor performance tracking.

Skills/Requirement Core Skills & Competencies

• Operational Reporting: KPI design, data quality, dashboarding, storytelling with data.

• Risk & Controls: Control design/effectiveness, risk assessments, issue management.

• Audit Readiness: Evidence management, walkthroughs, remediation tracking, stakeholder coordination.

• Process Governance: SOP creation, standardization, continuous improvement.

• Vendor & Asset Management: Lifecycle planning, procurement coordination, third-party risk awareness.

• Stakeholder Management: Cross-functional orchestration, facilitation, conflict resolution.

• Tools: Power BI, Excel (advanced), Jira, SharePoint/Confluence.

Education:

• Bachelor's degree in a relevant discipline (CS, IT, Info Systems, Cybersecurity, Engineering)

• Preferred: Enhanced Credentials: Industry-recognized certifications such as CISA, CISM, CISSP, etc)

• At least 8 years relevant experience preferably in a Finance Institution.

Essential:

Experience

8–12 years in technology operations, risk/governance, or PMO support roles within banking or large enterprise environments.

1. Operational Reporting & Data Analysis

• 3–5 years experience in preparing management reports, dashboards, and KPIs.

• Strong ability to interpret complex operational data and present it in a clear, concise, and actionable format.

• Experience with ad hoc reporting under tight timelines for senior leadership.

2. Risk & Audit Management

• Hands-on experience in audit readiness, evidence management, and remediation tracking.

• Familiarity with risk frameworks, issue management, and compliance processes.

• Exposure to GRC tools and regulatory requirements in technology or banking environments.

• CISSP or CISA certification preferred

3. Vendor & Procurement Management

• Preferably with experience in vendor lifecycle management, including onboarding, renewals, and performance tracking.

• Knowledge of procurement processes, contract compliance, and third-party risk assessments.

4. Technology Lifecycle & Governance

• Understanding of technology asset lifecycle (hardware, software, licenses), refresh planning, and obsolescence tracking.

• Experience supporting vulnerability management and compliance validation.

5. Tools & Technical Skills

• Proficiency in Power BI, advanced Excel (pivot tables, macros), Jira, and SharePoint/Confluence.

• Ability to automate recurring reports and maintain data quality standards.

6. Stakeholder Management

• Experience working in cross-functional teams and managing multiple priorities.

• Strong communication skills for presenting data to senior leadership.

• Proficiency in Power BI, advanced Excel (pivot tables, macros), Jira, and SharePoint/Confluence.

• Ability to automate recurring reports and maintain data quality standards

• CISSP or CISA certification preferred

We regret to inform you that only shortlisted candidates will be contacted.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOL Tech Services Pte Ltd and its local and overseas subsidiaries and affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy. Our full privacy policy is available at https://www.persoloutsourcing.com/policies.

Technology Risk & Operations Analyst