Position: Retail Store Manager

Location: Johor Bahru, Malaysia

About Our Client

Our client is a globally recognized technology and sustainable energy company that is redefining the future of transportation through cutting-edge electric vehicle technology, innovation, and customer experience excellence. As part of its continued expansion in Malaysia, the company is seeking an experienced Retail Store Manager to lead sales operations, drive commercial performance, and develop a high-performing retail team.

Key Responsibilities

• Lead overall showroom sales performance and daily retail operations.

• Drive revenue growth through effective sales execution, customer engagement, and team leadership.

• Recruit, train, coach, and develop retail sales professionals.

• Monitor and improve key business metrics including sales conversion, customer engagement, pipeline generation, and customer satisfaction.

• Establish performance expectations and accountability across the team.

• Analyze sales trends, KPIs, and operational data to identify growth opportunities.

• Lead store planning, promotional activities, networking events, and customer acquisition initiatives.

• Ensure operational excellence across staffing, inventory, merchandising, and customer experience standards.

• Manage store expenses and resource allocation effectively.

• Foster a positive, collaborative, and performance-driven culture.

• Partner with regional leadership to execute strategic business objectives.

• Continuously identify workflow improvements and operational efficiencies.

• Act as a role model for professionalism, leadership, and customer-centric behavior.

Requirements

• Minimum 8 years of experience in retail sales, business development, key account management, or customer-facing commercial environments.

• Minimum 3 years of people management experience leading sales or retail teams.

• Proven track record of consistently achieving or exceeding sales targets.

• Strong experience managing KPIs, sales performance metrics, and operational reporting.

• Demonstrated ability to coach, mentor, and develop high-performing teams.

• Strong business development and commercial negotiation capabilities.

• Excellent analytical and problem-solving skills with strong attention to data and performance metrics.

• Experience managing retail operations, customer experience, and sales processes.

• Ability to work effectively in a fast-paced and evolving business environment.

• Strong project management and prioritization skills.

• Excellent communication and stakeholder management abilities.

• Self-motivated, highly accountable, and results-driven.

• Comfortable adapting to a high-growth, entrepreneurial culture.

• Strong understanding of CRM systems and retail operational tools.

• Mandarin proficiency is an advantage but not mandatory.

Why Join

• Lead a globally recognized technology brand.

• Direct impact on business growth and market expansion.

• Opportunity to build and develop a high-performing retail team.

• Exposure to innovative products and emerging technologies.

• Career advancement opportunities within a rapidly growing organization.