About Us

Toluna is the global research and insights leader that enables businesses to make smarter, data-driven decisions – faster. For 25 years, we have partnered with the world's leading brands, delivering transformative impact through our advanced technology platform, comprehensive solution portfolio, expansive global first-party panel, and world-class team of leading research experts. Since 2019, we've made significant investments in artificial intelligence to enhance automation, accelerate insight delivery, and unlock deeper understanding at scale. With 40+ offices worldwide, Toluna operates in 70+ countries, redefining the future of insights.

Learn more at www.tolunacorporate.com

Introduction

To support our continued growth in APAC, we are looking for an experienced Senior Project Manager to join our team based in Kuala Lumpur, Malaysia. This role will report into the Team Leader in the local office.

The Role

The Senior Project Manager (SPM) is a highly experienced individual contributor responsible for owning and delivering high‑complexity online market research projects end to end.

This role is suited for someone with at least 4 years of market research project management experience, who has deep knowledge of delivery processes and platforms, is trusted to run complex projects independently, and can offer practical guidance to junior team members when needed, while remaining primarily focused on their own project delivery.

Key Responsibilities

Project Ownership & High‑Complexity Delivery

Own and lead end‑to‑end delivery of high‑complexity and multi‑market online market research projects, from setup through final delivery
Independently manage advanced project requirements, timelines, dependencies, and risks
Ensure projects are delivered on time, within scope, and to agreed quality and service standards
Anticipate potential delivery risks early and implement preventive measures minimize disruption
Troubleshoot complex delivery challenges by identifying root causes and implementing practical, timely solutions

Platform, Process & Quality Excellence

Demonstrate strong expertise in internal platforms, tools, and delivery processes
Execute projects in line with Toluna's operational standards, best practices, and quality frameworks to ensure efficient and reliable delivery
Perform quality checks on project setups, data, and deliverables to ensure accuracy and completeness
Ensure projects meet agreed specifications, internal quality standards, and service expectations

Client & Stakeholder Management

Confidently manage client communication for complex projects, including scope clarification, timeline alignment, and issue resolution
Build trust with clients through clear, proactive, and solution‑oriented communication
Work closely with internal teams (Sales, Research, Programming, Fieldwork, Data Processing) to ensure seamless execution of complex projects

Support to Team Leader

Support the Team Leader by sharing insights on delivery risks, complex project challenges, and process gaps
Act as a trusted senior delivery partner to help ensure smooth day‑to‑day operations
Provide coverage support when required, while remaining focused on project delivery responsibilities

About You

Experience & Skills

Minimum 4 years experience in market research operations, project coordination, or project management
Strong background in online quantitative market research
Strong attention to detail and organizational skills
Strong organizational and time management skills, with the ability to prioritize tasks and manage multiple projects in parallel.
Strong problem‑solving ability and sound delivery judgment
Confident communicator with clients and internal stakeholders
Comfortable providing guidance to juniors while remaining an individual contributor
Highly motivated, comfortable working in a fast-paced environment and meeting tight deadlines.
Strong knowledge of Microsoft Office tools (Word, Excel, PowerPoint).
Knowledge of other statistical software (SPSS, Q) and survey programming platforms (Confirmit) is a plus.

Our Values

Acting with Ownership: Demonstrating individual accountability

Bringing a Forward Mindset:Being action-oriented, bold & entrepreneurial

Collaborating with Curiosity: Exhibiting teamwork through togetherness

Discussing openly, committing jointly: Sharing your views openly

Embracing Empathy: Being egoless & caring

What We Offer

At Toluna, we're all about creating a welcoming, diverse workplace where everyone can thrive. We offer competitive pay, great benefits, and plenty of opportunities to grow within our global team. Inclusion and respect are at the heart of what we do. Our community connects over 72 million people across 70 countries. If you're passionate about making an impact, we'd love to have you on board.

Join our global team. We welcome big thinking and reward great work.

Market Research Senior Project Manager, Project Management