HARTING stands for strong connections – across the globe. As one of the leading international suppliers of industrial connectivity, we are connecting customers to their digital future. And as an employer We connect around 6,000 people at our headquarter in Espelkamp and at locations worldwide. Here you'll find great colleagues, as well as ever new opportunities and innovations revolving around IoT and artificial intelligence. In everything we do, we remain true to our roots: as a regionally connected family business that always stays firmly grounded in spite of our stellar high-tech. Here's to your unique future with us: Yours!

Functional objectives

Provide the highest level of sales support, opportunity generation and customer service by using strong customer satisfaction focus and relationship building skills. Also support the Sales and Marketing teams through lead generation and qualification in order to ensure continued sales growth, market penetration, customer retention, winning new customers, sales of new products and overall increase in HARTING Value Added.

Supports all local and regional activities in relation to Customer Service

Is Responsible For

Acquisition and Enquiry

Provide full sales support through enquiry, quotation and follow up processes

Order Handling

Order review for non-conformities
Order processing via all mediums (EDI, smartEDI, eShop, OCR and hard copy), verification of data and customer confirmations
Pro-active follow up on deliveries to ensure high service level

After Sales Support

Follow up support to all customer order related queries
Complaints handling, liaising with related internal departments for quality/warehouse issues
Return shipment processing and administration of related credits
Administration of repair and replacement process
Pro-active customer satisfaction measurement

Digital Transformation.

Actively promoting eShop, digital sales tools and processes internally and externally, ie. for customers and potential customers

Education And Professional Knowledge

Minimum 3 years experience in Customer Service or Sales, gained in manufacturing or distribution environment
Basic understanding of electrical or electronic connectors/applications would be an advantage
Excellent communication and social skills written and verbal
Good English knowledge
PC skills (MS Office, Internet) also Business Reporting tools
Prior knowledge of SAP would be desirable
Ability to work on own initiative and as part of a team

Benefits: Social Insurance coverage (APAC), Staff insurance coverage (APAC)

Customer Service Officer 1