Supplier Operations Executive | Where Travel Expertise Takes Flight.

Love travel and love problem-solving Are you ready to join a fast-moving growth company as the go-to expert for airfares, ticketing, and supplier operations

At FCM, we combine cutting-edge technology with a people-centric mindset to transform our clients travel programmes. Globally & locally connected, fun & energetic, flexible, and a little unconventional; that's our FCM way!

About The Opportunity

As a Supplier Operations Executive based in Malaysia, you'll be responsible for the daily support of air and land supplier operations, airfares, and ticketing. You'll operate as a subject matter expert on airfares and supplier support services, working closely with Operations, Account Management, Finance, and IT teams to maximise air margin on every booking.

We are looking for a detail-oriented communicator with strong relationship-building skills who is eager to learn and grow in the travel industry. This is a fantastic opportunity for fresh graduates or those with some travel industry knowledge to build a career with a global company.

What You Will Do

Manage airline and hotel supplier relationships in Malaysia
Provide daily supplier operations support to FCM Operations, Online Booking Tools (OBT), and external business
Deliver expert airfare support including waivers, favours, and option advice to travel consultants
Provide efficient, effective, and accurate ticketing solutions to all travel consultants
Support Finance with reconciliation and airline communication
Attend product updates for air and hotel suppliers in Malaysia
Coordinate lunch and learn sessions from airlines and hotels when required
Assist front-line sales staff to improve product knowledge, increase TTV, margin, and commission
Ensure all tasks are completed within agreed SLAs
Perform ad-hoc tasks as required

Who We're Looking For

Fresh graduates are encouraged to apply
Professional communication skills with fluency in both English and Mandarin (written and spoken)
Strong interpersonal and relationship-building skills
Proactive with excellent customer service mindset and dedication to detail
Ability to prioritize tasks effectively and manage time well
Eager to engage in constant learning of industry changes
Proficient in Microsoft Office applications (Excel, Word, PowerPoint)
Knowledge of airfare, ticketing, GDS, or travel systems is beneficial but not mandatory
Acts with honesty, integrity, and professionalism

Our FCM Difference

We are fiercely proud of our company culture. Our employees are difference makers and here, you will find:

We are an inclusive bunch and encourage you to come as you are. Enjoy the freedom to be brilliantly yourself
Work life Balance: We believe in No Leave = No Life so have your own travel adventures with paid annual leave and access travel industry perks
Celebrate wins at legendary Buzz Nights and our top performers attend our mind blowing annual Global Gathering event
Brightness of Future - Advance your career locally or globally

At FCM, we're unconventional, always flexible, and globally connected. Come as you are, dream outrageously big, and help us transform the world of business travel.

Start your supplier operations career here. Apply now!

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