FIND YOUR BETTER AT AIA

We don't simply believe in being The Best. We believe in better - because there's no limit to how far better can take us.

We believe in empowering every one of our people to find their better - in the work they do, the career they build, the life they live and the difference they make. So that together we can support even more people - including our own - to live Healthier, Longer, Better Lives.

If you believe in better, we'd love to hear from you.

About The Role

Responsible for providing after-sales support to policy-related administrative processes

Roles And Responsibilities

Strategic Vision & Leadership
Strategic Leadership – Define and execute transformation strategies aligned with business goals.
Roadmap Development – Translate strategic objectives into actionable transformation roadmaps.
Portfolio Management – Prioritize initiatives based on business impact and feasibility.
Leadership Effectiveness – Inspire teams, make strategic decisions, and drive problem-solving.
Program & Change Management
Program Oversight – Lead end-to-end delivery of transformation programs with scope, timeline, and budget control.
Change Facilitation – Lead workshops, steering committees, and change forums.
Stakeholder Engagement – Align senior executives and cross-functional teams throughout transformation.
Vendor Management – Oversee external consultants and partners supporting transformation efforts.
Operational Excellence & Innovation
Operational Improvement – Identify opportunities across functions like supply chain, finance, and customer service.
Process Innovation – Apply Lean, Six Sigma, Agile, and Design Thinking to redesign workflows.
Automation & Digitization – Drive technology adoption to eliminate manual processes.
Gen AI Integration – Explore and implement Generative AI to enhance productivity and innovation.
Benchmarking – Implement best practices from industry leaders to enhance performance.
Performance & Governance
Performance Monitoring – Track KPIs, risks, and progress, reporting to senior leadership.
Data-Driven Decisions – Use analytics and insights to guide strategy and measure impact.
Governance & Compliance – Ensure initiatives meet regulatory standards and internal policies.
Documentation – Maintain audit trails and governance structures for transparency.
People & Culture
Team Leadership – Build and lead high-performing transformation teams.
Talent Development – Mentor staff and support succession planning and capability building.
Culture Building – Promote a data-driven and tech-enabled mindset across operations.
Impact Measurement
Financial Measures – Deliver cost savings, ROI, revenue impact, and productivity gains.
Non-Financial Measures – Achieve stakeholder satisfaction, employee engagement, and innovation adoption.

Minimum Job Requirements

Education

Bachelor's degree in Business Administration, Engineering (Industrial, Mechanical, Systems), Operations Management, or Project/Program Management.
Preferred: Master's degree or MBA for strategic and leadership roles.

Experience

10–15 years of relevant experience in operations, transformation, or program management.
Proven track record in leading cross-functional teams, driving operational excellence, and managing large-scale transformation initiatives.

Technical & Functional Skills

Strong understanding of operational KPIs, process improvement methodologies (Lean, Six Sigma), financial acumen (budgeting, ROI analysis), and compliance standards (EHS, ITC, Quality).

Leadership & Soft Skills

Strategic and analytical thinking, excellent communication, stakeholder management, and ability to lead in a matrixed, fast-paced environment.
Talent development, succession planning, and high emotional intelligence.

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.

Associate Director, System Support