About Our Client

Our Client is a global customer experience and business process outsourcing provider supporting some of the world's most recognized brands across FinTech, Technology, Gaming, Healthcare, and Digital Services.

As part of an international project supporting a leading cryptocurrency trading platform, Our Client is looking for a Customer Support Representative to join its growing team in Kuala Lumpur, Malaysia.

Location: Kuala Lumpur, Malaysia (Hybrid)
Employment Type: Full-Time
Languages: Japanese & English
Schedule: Rotational Shifts (Including Weekends & Public Holidays)
Work Authorization: Valid Work-Permit for Malaysia

Key Responsibilities

Provide customer support via live chat and email in Japanese and English
Deliver accurate, efficient, and high-quality customer service experiences
Assist users with platform-related inquiries, account issues, and service requests
Monitor and follow up on customer concerns and escalations
Identify operational risks, discrepancies, and process improvement opportunities
Collaborate with internal teams to ensure seamless customer support operations
Maintain up-to-date knowledge of cryptocurrency products, trading platforms, and market developments
Contribute to customer satisfaction and overall service performance

Requirements

Fluent Japanese and English communication skills (written and verbal)
Previous experience in customer service, live chat, or email support environments
Strong analytical thinking and attention to detail
Comfortable working with data, numbers, and financial information
Interest in cryptocurrency, fintech, financial markets, or digital assets
Ability to work in a fast-paced, customer-focused environment
Strong problem-solving and communication skills
Eligible to work in Malaysia

Preferred Qualifications

2–4 years of customer support experience
Experience within fintech, banking, trading, cryptocurrency, or financial services
Educational background in Finance, Economics, Business Administration, Mathematics, or other analytical disciplines
Familiarity with cryptocurrency trading platforms and digital asset markets

What We Offer

Opportunity to support a globally recognized cryptocurrency platform
Exposure to the rapidly growing fintech and digital asset industry
International and multicultural working environment
Professional training and career development programs
Competitive compensation and benefits package
Hybrid work model
Long-term career growth opportunities within a global organization

If you are passionate about customer experience, financial technology, and cryptocurrency markets, and are looking to build your career in a fast-growing global environment, we encourage you to apply...

Japanese-Speaking Customer Support Representative | Kuala Lumpur, Hybrid