Telephone servicing, Customer service

"Learning & Development", Call Centre, Mandarin, Cantonese, "Contact Center Training", "BPO Training", "Corporate Training", "Trainer", "Process Training", "New Hire Training", "Onboarding", "Nesting Support", "L&D", "Training Delivery", "Training Facilitation", "Curriculum Development", "Training Material Development", "Content Creation", "Instructional Design", "Coaching", "Mentoring", "Performance Coaching", "Refresher Training", "Talent Development", "People Development", "Voice Support", "Chat Support", "Email Support", "Customer Service", "Contact Center Operations", "Service Level Management", "SLA Management", "AHT", "Average Handle Time", "FCR", "First Contact Resolution", "CSAT", "Customer Satisfaction", "NPS", "Quality Management", "Productivity Management", "Queue Management", "Escalation Management", "Performance Management", "KPI Management", "Training Effectiveness", "Assessment Management", "Performance Analysis", "Data Analysis", "Root Cause Analysis", "Process Improvement", "Continuous Improvement", "Business Process Improvement", "Quality Assurance", "QA", "SME Collaboration", "Stakeholder Management", "Presentation Skills", "Communication Skills", "Problem Solving", "Troubleshooting", "Decision Making", "Time Management", "Organizational Skills", "Microsoft Excel", "Pivot Tables", "Statistical Analysis", "Reporting", "MIS Reporting", "Google Workspace", "Microsoft Office", "Information Security", "InfoSec Compliance", "Risk Awareness", "Confidential Data Management", "Training Needs Analysis", "Operational Excellence", "Customer Experience", "24/7 Operations"**

Quality management systems, Chinese word processing, Ms Applications, Customer service, Technical support

customer service, Mandarin, Chinese dialects, spoken and written English, telephone servicing, Process Improvements, handling international calls

Administrative activities, Customer Satisfaction Survey, Telephone servicing, Outbound calls