Our client, a leading global technology organization, is seeking an experienced Operations Manager to drive operational excellence across its publisher-facing programs. This role will partner closely with Sales, Data Analytics, Vendor Operations, and cross-functional stakeholders to optimize processes, execute strategic initiatives, and deliver scalable operational solutions that enhance business performance and customer experience.

This is a contract role ending on 12 Feb 2027.

Responsibilities

Lead operational programs and initiatives, ensuring efficient execution, governance, and delivery of business objectives.
Partner with Sales, Analytics, Operations, and other cross-functional teams to define requirements, prioritize initiatives, and drive successful project outcomes.
Develop and continuously improve operational processes, SOPs, workflow documentation, training materials, and knowledge resources to support scalability and consistency.
Analyze operational data and performance metrics to identify trends, inefficiencies, risks, and opportunities for improvement.
Drive process optimization, automation, and operational excellence initiatives that improve productivity, quality, and customer satisfaction.
Manage stakeholder expectations, build trusted relationships, and influence decision-making across regional and global teams.
Lead complex cross-functional projects from scoping through implementation, ensuring alignment on timelines, deliverables, and success metrics.
Collaborate with internal teams and external partners to streamline workflows, improve service delivery, and drive continuous improvement.

Requirements

7+ years of customer-facing experience in ad tech, publisher operations, digital advertising or related fields.
5+ years of experience managing operational programs, business processes, or large-scale cross-functional initiatives.
Proven experience leading global or regional projects involving multiple stakeholders across business and operational functions.
Strong project management, stakeholder management, and problem-solving skills with the ability to navigate ambiguity and drive execution.
Strong analytical skills with experience leveraging data to support decision-making and operational improvements.

Advertising Operations Manager (contract role)