Key Responsibilities

Network & Infrastructure: Manage and maintain all core components, including LAN, WAN, SD-WAN, VPN, and firewalls.
Lead the rollout and daily operations of SD-WAN, while charting a transition path toward ZTNA and SASE.
Guarantee consistent uptime and peak performance for all systems across headquarters and retail outlets.
Direct telco management activities, encompassing circuit provisioning, SIM oversight, and vendor escalations.
Facilitate new store launches and specialized project deployments through robust infrastructure support.
Cybersecurity & Governance: Take ownership of achieving and maintaining Cyber Trust Mark and Data Protection Trust Mark (DPTM) certifications.
Execute and verify network security protocols, including segmentation strategies and granular access policies.
Oversee external VAPT vendors, ensuring rigorous assessment and meticulous tracking of remediation efforts.
Perform internal security testing and VAPT exercises to proactively identify and mitigate vulnerabilities.
Maintain strict alignment with industry security standards, best practices, and formal audit requirements.
Cyber Insurance & Incident Readiness: Serve as the primary liaison for cyber insurance providers and Incident Response Management (IRM) vendors.
Manage all incident response frameworks, including readiness drills, reporting protocols, and compliance.
Ensure all internal security controls satisfy specific insurance policy obligations and provider expectations.
Cloud & Security Operations: Administer and optimize firewall environments across both on-premises and cloud landscapes.
Utilize Azure networking tools and Azure Firewall to secure and manage cloud-based assets.
Establish and maintain secure, reliable connectivity between local sites, cloud environments, and third-party partners.
Operations, Support & Vendor Management: Resolve network and security incidents through comprehensive end-to-end troubleshooting.
Build strong partnerships with vendors to ensure successful project delivery and swift issue resolution.
Deliver on-site technical support at retail locations for critical deployments or urgent troubleshooting needs.
Provide flexible IT operational support for various infrastructure and system requirements as they arise.
Systematically update and maintain technical documentation, including network diagrams, SOPs, and security logs.

Requirements

Minimum 5 years of hands-on experience in network and security roles
Strong knowledge of firewalls, routing, switching, VPN, and network design
Experience managing multi-site environments
Exposure to VAPT, security audits, or compliance frameworks
Experience handling external vendors and security assessments
Familiar with telco provisioning and infrastructure rollout
Must be physically on-site in Singapore and travel to stores when required
Strong ownership mindset and ability to drive initiatives independently

IT Network & Security Administrator