Job Responsibilities:

Improve customer service experience, create, engaged customers and facilitate department growth.
Negotiate best rates with airlines and agents for interest of company.
Negotiate best offer to client in interest of company.
Take control of customer's issues and follow problems through to resolution.
Set a clear mission and deploy strategies focused towards that mission.
Develop service procedures, policies and standards.
Keep meticulous records and document customer service actions and discussions.
Analyze statistics and compile accurate reports.
Build excellent relationship with carriers, clients and service providers.
Keep ahead of industry's developments and apply best practices to areas of improvement.
Control resources and utilize assets to achieve qualitative and quantitative targets.
Adhere to and manage the approved budget.
Maintain an orderly workflow according to priorities.
Share information with management on customers and market conditions.
The list of duties and responsibilities outlined above is representative and not a complete and detailed list of tasks which may be performed.

Job Requirements:

Minimum 4 years experience in freight forwarding or logistics, with at least 2 years in a supervisory or managerial role
Strong knowledge of air, sea, and road freight operations
Excellent customer service, communication, and problem-solving skills
Proven leadership and team management experience
Ability to handle pressure, prioritize tasks, and meet deadlines
Proficiency in freight management systems and MS Office
Strong commercial awareness and customer-focused mindset

Candidates are encouraged to apply this position via Apply Now button with the following information in the resume

We regret that only shortlisted candidates will be contacted.

LIONG ZHAO GUAN (R22107632)

EA Recruitment Pte Ltd

EA License No: 21C0492

Customer Service Manager (5 days | Freight Forwarding | Logistics)