Be a part of something BIG!

Say HELLO to BIG Possibilities with Singtel KL (Sudong MY Sdn Bhd)!

Singtel is Asia's leading communications technology group, our presence spans across 21 countries in Asia, Australia, and Africa. We thrive on innovation, digital transformation, and harnessing next-generation technology to create a more sustainable and digital future. Now, we are bringing this energy to Kuala Lumpur with the launch of our brand-new Shared Services Centre.

The Billing Team Lead is responsible to oversee thebilling team operations by delivering accurate, compliant, and customer-focused billing outcomes for our customers. You'll manage a team of 5-15 specialists while driving task completion, quality excellence, and process efficiency. This position will play a critical part in ensuring our high-volume billing operations run seamlessly while supporting continuous improvement initiatives. Employees will be required to work according to the operational hours of the overseas operations they support.

Make An Impact By

Lead & develop your team – Coach, mentor, and manage performance of billing operations specialists
Ensure billing accuracy – Oversee provisioning, production, contract validation.
Drive timely delivery – Manage workflows to meet SLAs, billing cycle deadlines, and operational cut-offs
Resolve customer issues – Handle escalations, reduce disputes, and improve customer satisfaction
Improve processes – Identify and implement efficiency improvements and defect reduction initiatives
Maintain compliance – Ensure adherence to regulatory, audit, and internal policy requirements
Collaborate across teams – Work closely with Sales, Finance, Product, Credit & Collections, and IT teams
Provide insights – Deliver operational reporting and analytics to support decision-making

Skills For Success

Bachelor's Degree in Business, Commerce, or a related field, or a professional accounting qualification
5–8 years of experience in billing operations, revenue operations, or similar highvolume transactional environments
2–3 years of experience in leading a team or operating as a senior subject matter expert within a Finance, Billing, or Customer Service function
Comprehensive understanding of endtoend billing processes across billing platforms such as Salesforce, SAP, Oracle, Amdocs, or equivalent systems
Advanced proficiency in Microsoft Excel (e.g. VLOOKUP, Pivot Tables) with solid working knowledge of MS Office applications
Excellent analytical and problemsolving capabilities, with a high level of accuracy and attention to detail
Highly effective communication and stakeholder management skills, enabling clear and confident engagement across multiple levels
Demonstrated ability in time management and prioritization, with experience handling multiple monthly deadlines and resolving issues efficiently
An adaptable and collaborative team player who performs well in dynamic environments and maintains a proactive, solutionoriented mindset

Good to Have

Telecommunications, utilities, or subscription-based billing experience
Six Sigma, Lean, or process improvement certification
Experience supporting system migrations or transformation initiatives

Billing Team Lead

Clinical Team Lead - Medical Services & Case Management (KL-based)