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Job Title: CEW & PDR (L3)

Domain: PRO

Sub-Domain: CEW & PDR

Experience Level: Junior (L2: 3-5 Years)

Location: Kuala Lumpur

Job Summary:

We are looking for a Junior Application Maintenance / Production Support Engineer to support and maintain enterprise applications under the CEW & PDR platforms. The candidate will be responsible for Level 3 (L3) production support, issue investigation, application maintenance, and ensuring system stability in a banking or enterprise environment. The ideal candidate should have strong Java Spring Boot development knowledge, Linux administration skills, and experience working with Oracle databases.

Key Responsibilities:

Provide L3 application maintenance and production support for CEW & PDR applications.

Investigate, troubleshoot, and resolve application and system-related incidents within SLA timelines.

Monitor application health, system performance, and batch processing activities.

Support deployment, configuration, and maintenance activities across multiple environments.

Work closely with development, infrastructure, and business teams to resolve technical issues.

Perform root cause analysis (RCA) and implement preventive measures for recurring incidents.

Develop and maintain technical documentation, support procedures, and operational reports.

Assist in application enhancements, bug fixes, and minor development activities.

Ensure system availability, security compliance, and operational stability.

Participate in release activities, production validation, and post-deployment support.

Required Skills:

3-5 years of experience in application support, maintenance, or backend development roles.

Strong hands-on experience in Java Spring Boot development.

Good knowledge of Unix/Linux environments, preferably RHEL or equivalent Linux distributions such as SUSE Linux.

Experience working with Oracle Database 12c / 19c.

Familiarity with SQL and database troubleshooting activities.

Strong analytical, troubleshooting, and problem-solving skills.

Good communication and coordination skills in cross-functional team environments.

Nice-to-Have Skills:

Experience supporting in-house solutions such as Client Entitlement Workflow (CEW) and Payment Data Repository (PDR).

Knowledge of Oracle WebLogic and JBoss application servers.

Experience with Apache Web Server configuration and support.

Familiarity with Shell Scripting and automation tasks.

Experience with PL/SQL including procedures, views, and indexes.

Exposure to workflow systems and enterprise process management platforms.

Understanding of banking application support and production incident management processes.

L3 Application Maintenance & Production Support Engineer (Java Spring Boot) - PRO