Role Purpose

The Fraud Operations Analyst sits within Financial Crime Compliance with a focus on fraud operations. The role is responsible for proactively identifying, preventing, and mitigating fraudulent activities, chargebacks, and other financial crimes that may pose a risk to the organisation.

This role plays a key part in investigating financial crimes, safeguarding the organisation's financial interests, and maintaining the trust of customers and stakeholders.

Working Hours & Schedule

40 hours per week, typically 8 hours per day excluding meal breaks.
Working hours will fall within the operational window of 9:00am – 7:00pm.
Exact daily shifts will be determined by the company roster.
The role operates on a rostered five (5) days on, two (2) days off (5/2) schedule.
Saturday and Sunday form part of the regular working week.
Weekend working is therefore a permanent and essential requirement of the role.
Rest days will be scheduled during the week according to the team roster.

Key Responsibilities

Review suspicious or system-generated transaction alerts and make decisions based on fraud rules and guidelines.
Monitor real-time transaction queues to identify high-risk activity and emerging fraud trends.
Analyse customer behaviour and transaction patterns to detect anomalies.
Identify fraud patterns such as card-not-present (CNP) fraud, hacked accounts, third-party fraud and friendly fraud.
Work with rule-based fraud engines including rule structuring, testing and A/B testing.
Support data discovery and reporting for fraud KPIs and operational performance.
Prepare and submit Suspicious Activity Reports (SARs) where required.
Analyse key fraud risks and recommend improvements to reduce fraud exposure.
Recommend system, analytics and operational improvements.
Contribute to projects that improve fraud detection and operational efficiency.

Experience & Skills Required

Minimum 3 years experience in fraud or financial crime within banking or fintech.
Experience investigating fraud such as investment scams or APP fraud (advantageous).
Strong analytical and investigative skills with high attention to detail.
Understanding of crypto, online payments processing and payment platforms.
Strong technical skills including Excel, SQL, Microsoft Office and PowerPoint.
Ability to work in high-volume, fast-paced environments.
Ability to translate complex data analysis into clear insights and recommendations.
Experience with fraud tools such as Checkout, Chainalysis or similar platforms (beneficial).
Experience in statistical analysis (advantageous).
Chargeback investigation experience (advantageous).
Ability to work weekends.

Wirex Behaviours

Promotes collaboration and knowledge sharing.
Contributes to creating a positive team environment.
Passionate about their area of expertise.
Takes initiative and drives innovation for customers.
Sets and strives for high personal standards.
Works towards collective team success.
Inspires and supports others to succeed.

Benefits

Generous annual leave plus public holidays.
Paid charity day.
Flexible working hours and remote working.
Company-provided equipment.
Annual training and development budget.
Opportunity to grow your career within an innovative fintech.

If you believe you have the skills and experience we're looking for, we'd love to hear from you. Apply now to join Wirex and help shape the future of digital money.

About Us

At Wirex, we're redefining how the world uses digital money. From launching the first crypto-enabled debit card to giving everyday users access to digital currencies and rewards, we're making finance more accessible.

With more than 6 million users across 130+ countries, Wirex is building a future where digital currency works for everyone.