Job description:

Job Overview:

Gain hands-on experience in a fast-paced corporate IT environment to join our dynamic retail IT team at TIME. In this frontline role, you will be responsible for providing first-level technical support, resolving user issues, and ensuring smooth day-to-day operations of IT systems. You'll work closely with internal teams to escalate and track issues, maintain documentation, and contribute to continuous service improvement

Your work life:

User Support
- Assist in responding to user queries via ticketing systems, email, or chat
- Support basic troubleshooting for software, hardware, and access-related issues
- Provide guidance to users using documented solutions and FAQs
Incident & Issue Handling
- Log, categorize, and track incidents and service requests
- Escalate complex issues to senior engineers with proper documentation
System Monitoring
- Monitor system dashboards and alerts under supervision
- Identify and report anomalies or potential issues
- Assist in ensuring system availability and performance
Access & Account Management
- Support user access provisioning and de-provisioning tasks
- Assist in maintaining access records and permissions
- Learn best practices in identity and access management (RBAC)
Documentation & Knowledge Base
- Help create and update user guides, SOPs, and troubleshooting documents
Collaboration
- Work closely with TechOps, Engineering, and Support teams

Learning Opportunities:

You'll get the chance to explore real enterprise IT operations from retail systems to monitoring and ticketing tools. You'll also work hands‑on with Jira and monitoring dashboards, learn key ITIL practices, and get basic exposure to networking, cloud, and automation. Plus, you'll have the opportunity to pick up scripting skills (PowerShell/Bash) and sharpen your troubleshooting techniques.

To be considered, you'll need:

Currently pursuing a Bachelor's degree in Information Technology, Computer Science, or a related quantitative field
Basic understanding of: Operating Systems (Windows, macOS, Linux), Networking
fundamentals (IP, DNS, connectivity)

Soft Skills:

Detail-oriented with good documentation habits
Strong communication and interpersonal skills
Patience and empathy when dealing with users
Willingness to learn and grow in a fast-paced environment

Internship Details:

Duration: 3 - 6 months (flexible based on university requirements)
Location: Glenmarie, Shah Alam
Working Hours: Shift

Our Commitment to You

At Time, we believe great work deserves great support. Here's what you can look forward to when you join us:

Learning & growth: Dedicated upskilling time with rewards for achieving milestones.
Wellbeing: On-site fitness facilities plus sports and wellness activities.
Inclusive leadership: Collaborative culture with supportive leaders, empowering interns to own impactful projects.

*Only shortlisted candidates will be notified.

Internship - TechOps Engineer (Retail IT)