Job Title: IT Support / EUC Specialist

Location: Malaysia, Bayan Lepas

Duration: 1 year – Extendable

Job Description: Field IT

Roles and Responsibilities

:Detailed Primary Description of project/Requirement Descriptio

nInstalling, configuring, and maintaining desktop computers, peripheral equipment, and software/applications within established standards and guidelines
.Working with OEM vendors for replacing spares, hardware repairs & troubleshootin
gInventory managemen
tImaging of Laptops & Desktop
sPrinter Managemen
tAssistance in fixing issues for Conference room and working with Vendor for room setu
pHardware/software troubleshooting and resolutio
nPerform IMAC (Install, Move, Add, Change) services for IT assets, and support mobile phone and non-PC equipment such as scanners and printers
.Offer VIP support with tailored, high-touch service and manage audio-visual, conferencing, and technologie
sNetwork & Sharing printer installatio
nKnowledge of Office 365 suppor
tCoverage/compliance software installation and troubleshootin
gGood communication skil
lGood Knowledge of DHCP, DNS
.Maintain IT inventory, coordinate vendor support, and assist with procuremen
tSupport Mac device
sStrictly adhere to defined Service Level Agreements (SLA's
)Support recurring meetings, events, and after-hours activities as require
dDocumenting incidents, problems, and resolutions for future reference and for the knowledge bas
eProfiles focused primarily on service desk or remote assistance are not suitable for this engagement

.Good to have skill

sL1 level network troubleshooting and resolution for LAN Connectivit
yHands & feet support to Backend team for Network/Server/application issu
eWorking with vendor support contacts to resolve technical issue
sLabelling Racks & device
sServer mounting/movemen
tHands & Feet Support for DC (Compute, Storage, Backup, Network.) Hands & feet Support Requirement for Physical Servers, Network Devices, Storage, etc Device reboot, console connection for remote access, cable/SFP removal/insert, cable replacement, racking/stacking, etc
.assessment required by the customer for every profile along with submission (Mandator

y

Information Technology Support Specialist