Does customer satisfaction inspire you

This role is to process and review all medical/ health claims within specified authority limit and ensure that payments are made within the turnaround time (TAT).

You'll Be Responsible For

To assess and process all health/ medical claim for reimbursement in line with policy guidelines within authority limit
Responsible for the day-to-day 24/7 operations for guarantee facilities (hospital admission and discharge)
To be responsible for claim settlement and ensure payments are process within the agreed turnaround time and service standard
To support Helpline team with enquiries pertaining to medical reimbursement
To response to customer's enquiries on claim reimbursement matters in a timely manner
Assume the responsibilities of other team members as and when requires
Participate in project initiatives to improve efficiency and productivity of the department

Important To Your Success

Diploma/ Degree in any medical or health science related field of study
Minimum 2 - 3 years working experience in healthcare related industry or knowledge in medical/ health claims
Possess good communication skill and good command of spoken and written English and Bahasa Malaysia
Meticulous and attention to details
Able to work independently in a 24/7 fast-paced environment
Result-oriented with sense of urgency towards True Customer Centricity
Demonstrates ability to work as a team to deliver Allianz's enhanced customer experience journey
Familiarity with AI tools like ChatGPT or Copilot is an added advantage.
Applicants must be willing to work in KL Sentral

Disclaimer: Thank you for your interest in joining our team. Due to the high volume of applications we receive, we are unable to provide individual feedback to every applicant. If you do not hear from us within 14 days of submitting your application, please assume that you have not been selected for this position.

Important: All updates regarding your application status will be communicated via email. Please ensure you frequently check your email for updates and further instructions.

Note: Allianz will not accept any forward unsolicited resumes from any source to our employees email other than directly from a candidate. We will not be responsible for any fees and charges imposed.

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.

At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matter, and nurtures a culture grounded in integrity, fairness, inclusion and trust.

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.

Join us. Let's care for tomorrow.

Note: Having different strengths, experiences, perspectives and approaches is an integral part of Allianz company culture. One means to achieve this is a regular rotation of Allianz Executive employees across functions, Allianz entities and geographies. Therefore, the company expects from its employees a general openness and a high motivation to regularly change positions and collect experiences across Allianz Group.

Executive/ Senior Executive - Claims Adjudicator (24/7 Cashless Administration) - Contract