General Overview

Functional Area: Quality (QUA)
Career Stream: Operations Quality (OPQ)
Role: Analyst (ANA)
Job Title: Analyst, Operations Quality
Job Code: ANA-QUA-OPQ
Job Level: Band 07
Direct/Indirect Indicator: Indirect

Summary

Quality Analyst is responsible for dealing with the three major phases of Quality Management - Quality Planning/Prevention, Corrective Action, and Continual Improvement and work with team to achieve all quality KPIs.

Detailed Description

Performs tasks such as, but not limited to, the following:

Handle all quality excursions, take effective actions and follow proper escalation
Support and follow up the product & material quality from NPI to mass production (FAI(First Article Inspection), IP(Inspection Plan), WI(Work Instruction), etc.). This includes following industry specific protocols as required
Assist to create the quality control plan for respective area (material/process/product)
Analyze, monitor and report quality KPI for internal (factory) and external (customer). Ã¢€ RFPY (Rolled First Pass Yield)/OBA(Out of Box Audit) - RMA (Returned Material Authorization)/DPQL(Delivered Product Quality Level) - Customer feedback - LRR(Line Reject Rate)/ RI Flag(Receiving Inspection Flag)/WWQA(World Wide Quality Alert)
Drive continuous improvement to benefit customer, CLS and supplier
Draft internal quality system procedures, work instructions and workmanship standards
Assist process/product/system/supplier audit and improvement actions follow up. - Industry standards (e.g., ISO) - Compliance audit - Safety audit etc.
Follow up the EC (Engineering Change), SPCN (Supplier Process Change Notification) to ensure the implementation of changes is timely and accurate (initiated both externally and internally)
Enhance the quality skills and product knowledge through the training program.
Accomplish the jobs assignment from the superior and participate in the quality strategy deployment.

Knowledge/Skills/Competencies

Knowledge of quality tools, ISO and IPC standards and processes
Knowledge of software as used in generating reports capturing data & presenting data in an understandable format
Knowledge of manufacturing processes Understand quality tools such as FMEA, PMP, SPC, 8D methodology, etc.
Understand Six Sigma and Lean Kaizen.
Knowledge and understanding of the business unit and how decisions impact customer satisfaction product quality ,on-time delivery and profitability of the unit
Ability to effectively communicate with a wide variety of internal and external customers

Physical Demands

Repetitive manual movements (e.g., keyboarding)
Sustained visual concentration on small areas, such as monitors, screens
Sustained visual concentration on numbers, legal documents
The job works in a normal office environment with no undue exposure to noise, odours, dust, drafts, etc.

Typical Experience

4 to 6 years ( 2- 4 years)

Typical Education

Bachelor's Degree

Notes

This job description is not intended to be an exhaustive list of all duties and responsibilities of the position. Employees are held accountable for all duties of the job. Job duties and the % of time identified for any function are subject to change at any time.

Celestica, Inc. (NYSE: CLS TSX: CLS) is a technology leader dedicated to driving customer success and market advancements. With deep expertise in design, engineering, manufacturing, supply chain, and platform solutions, Celestica enables critical data center infrastructure for AI, cloud, and hybrid cloud and advances technologies in high-growth markets. With a talented team and a strategic global network, Celestica helps its customers achieve competitive advantages.

Today, Celestica delivers innovative supply chain solutions globally to customers in strategic two operating and reporting segments: Advanced Technology Solutions (ATS) and Connectivity and Cloud Solutions (CC):

ATS: This segment serves customers in complex, regulated and high-reliability markets such as Industrial & Smart Energy, Aerospace & Defense, Semiconductor Capital Equipment, and HealthTech. It is engineering led, with deep expertise in design, manufacturing and lifecycle solutions.

CCS: This segment focuses on high-performance technology solutions and services for the data center, serving hyperscalers, digital native customers and enterprises. Celestica's Platform Solutions offering provides innovative and customizable computing, storage and networking solutions enabling AI-driven growth.

Built on a legacy of trust and performance, Celestica has earned its reputation by delivering results in complex and fast-changing markets. Celestica exceeds customer expectations by identifying trends and staying ahead of the curve. Backed by comprehensive capabilities and a global network across North America, Europe and Asia, Celestica helps customers gain competitive advantage with the quality, flexibility and resiliency they need to respond quickly to shifts in demand. Guided by a bold vision to accelerate market advancements, Celestica delivers innovative solutions and technologies that turn complexity into opportunity. Anchored in teamwork and commitment, Celestica strives to be the most trusted partner to its customers and colleagues worldwide.

Customer Quality Engineer