4 to 7 years experience in a similar role as L2 operations lead and SME.

Network L2 Ops and SME

Primary Duties & Responsibilities:

Own end-to-end L2 network operations (incident, problem & change management)
Act as primary escalation points for major incidents and critical outages
Ensure SLA / KPI adherence and drive service improvements
Lead daily operations calls, reviews, and reporting governance
Drive root cause analysis (RCA) and implement preventive actions for key outages
Coordinate with L1, L3, vendors, and cross-functional teams
Manage team workload, prioritization, and task allocation
Ensure process compliance (ITIL) and audit readiness
Drive automation, documentation, and knowledge management
Provide stakeholder communication & status reporting
Provide expert support for routing & switching (BGP, OSPF, MPLS, VLANs, etc.)
Troubleshoot complex data network issues and performance bottlenecks
Support design validation & implementation for network changes
Periodic managed device health check ups governance
Change implementation to maintain SoW stated IOS and device compliance versions
Proactive risk management with possible mitigations
Extensive OEM coordination proactively for managed product life cycle management
Work on LAN/WAN, SD-WAN, VPN, firewall coordination with SME's in team
Conduct deep-dive RCA for recurring incidents and top – talker analysis
Result orientation on recurrence INC reduction
Monitoring noise reduction
Effective in event correlation and logics enablement with tools team
Review configs and ensure network optimization & stability
Support capacity planning & network enhancements in line with business and stakeholder needs
Mentor L1 teams with technical guidance
SOP / knowledge articles and documentation reviewer for seamless team operations
Inventory periodic review and CMDB coordination with respective team
Active participant with business and customer BCP team and periodic BCP and DR drill, documentation of outcome
Experience and Flexibility to support On-Call and critical outage handling skills

Good to have

ITIL process knowledge and foundation certified
Experience and good knowledge with infra monitoring tools (SolarWinds, etc.)
Automation exposure and transformation mindset and adoptability for any automation initiatives
Strong stakeholder communication in business language

Documentation & reporting discipline

Network Administrator