Job Details

Job Description:

IT End User Support Engineer

We are seeking an experienced IT End User Support to provide advanced technical support and leadership within our IT operations team. This role is responsible for resolving complex technical issues, mentoring and developing team members, and ensuring the stability, security, and performance of end-user systems and infrastructure.

Key Responsibilities

Provide Tier 2/3 support for hardware, software, and network issues
Troubleshoot and fix escalated issues quickly to keep things running smoothly
Set up and maintain laptops, mobile devices, and peripherals
Support systems like Active Directory, email, and VPN access
Handle printer troubleshooting and fixes
Help users with conference room AV setups (Crestron, Logitech, etc.)
Jump in on IT projects like upgrades, migrations, and deployments
Troubleshoot login issues, Wi-Fi problems, and application errors
Document solutions and processes for the knowledge base/SOP
Work with other teams to improve overall IT support and user experience

Qualifications

Required Qualifications

Bachelor's Degree in Information Technology, Computer Science, or related field (or equivalent experience)
3+ years of experience in IT support or help desk roles
Strong knowledge of Windows and/or macOS environments
Experience with Active Directory, Office 365, and endpoint management tools
Solid understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPN)
Proven ability to troubleshoot complex technical issues
Excellent communication and customer service skills

Preferred Qualifications

Industry certifications (e.g., CompTIA A+, or Microsoft certifications)
Experience with ticketing systems (Service-Now)
Familiarity with cloud platforms such as Azure, Microsoft Intune
Experience supporting remote or hybrid work environments

Key Competencies

Problem-solving and analytical thinking
Strong attention to detail
Ability to prioritize and manage multiple tasks
Customer-focused mindset

Work Environment

On-site
May require occasional after-hours support or on-call rotation

Job Type

Regular

Shift

Shift 1 (Malaysia)

Primary Location:

Penang 15, Penang, Malaysia

Additional Locations:

Posting Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, religious creed, sex, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, military and veteran status, marital status, pregnancy, gender, gender expression, gender identity, sexual orientation, or any other characteristic protected by local law, regulation, or ordinance.

IT End User Support Specialist