Job Description Summary

Passionately drive customer satisfaction with our products and services, aiming at building long-term loyalty by partnering with customers to achieve mutual success

Job Description

Roles and Responsibilities

Ensuring the delivery of products or services that meet or exceed customer expectations consistently.
Lead Quality Control and Assurance team,
Ensure compliance of the Quality Management System with all relevant external certifications (ISO) and perform internal audits to ensure alignment to QMS.
Take action to assess, simplify, and sustainably improve the effectiveness of our Quality Management System to enhance our products, services, processes, and technologies.
Point of reference for all company areas to develop a culture aimed at total quality and continuous improvement.
Lead implementation and development of internal processes and procedures in order to ensure compliance with quality standards.
Cost of Poor Quality and reduction actions plan implementation continue monitoring, KPI definition and target monitoring.
Lead internal and external nonconformities and route cause analysis management.
Quality reference point for customers.
Direct people management responsibility including staffing and performance development. Utilizes in-depth knowledge of a technical discipline and analytical thinking and technical experience to execute policy/strategy.
Coordinate resources to achieve goals with a timely and cost-effective strategy
Lead and assist in daily operations.
Lead, develop and inspire a team of quality professionals.
Develop and execute quality and continuous improvement strategy aligned with overall business.
goals.
Define and promote the use of standard methods and tools in accordance with Internal directives by utilizing Lean methods.
Execute, and continuously improve a system or framework to generate, prioritize and
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Ensure the Voice of the Customer is represented within the business and leverage to drive the quality.
agenda.
Empower employees to take ownership for their performance and leveraging their ability to solve problems.
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Impacts the team's ability to achieve service, quality and timeliness of objectives. Work is subject to functional policy objectives. Regularly advises management in the function and/or in the business. Has a supportive role in decision making about important subjects. High levels of evaluative judgment are required to achieve outcomes required.
Lead and coach team on RCA

Required Qualifications

Experience in quality management and/or continuous improvement, preferably in the energy or engineering sector
A university degree in Engineering, Quality Management, or a related field.
10 + Years of experience in Operations and or Quality
Proven experience in leading and developing teams.
Demonstrated experience leading and managing change in a dynamic, international, and fast-paced environment.
Excellent analytical skills, including experience with quality and continuous improvement data and data driven decision-making.
Experience in leading quality and continuous improvement initiatives
Exceptional problem-solving and communication skills
Fluency in English is required, both written and spoken.

Desired Characteristics

Fluency in Malay is required, both written and spoken.
Fluency in English is required, both written and spoken.
5+ years of experience on Aero Derivates / Turbine knowledge.
Strong interpersonal and leadership skills.
Demonstrated ability to analyze and resolve problems.
Demonstrated ability to lead programs / projects.
Ability to document, plan, market, and execute programs. Established project management skills.

Additional Information

Relocation Assistance Provided: No

Aero Alliance Port Klang Quality Leader