About TCS:

Join Tata Consultancy Services, Asia Pacific and be part of an organization committed to sustainable development for our future. TCS follows the Tata group philosophy of building sustainable businesses that are rooted in the community and demonstrate care for the environment. Our unique values position us to combine a purpose-driven worldview with digital innovation, collaborating with customers, communities and governments to lead and shape innovative solutions for a sustainable future. TCS has been carbon neutral in its operations across 11 countries, 12 delivery centres and 18 offices in Asia Pacific since 2022. This is only the initial stage in TCS journey as we strive to achieve long-term net zero emissions by 2030.

Corporate sustainability is embedded in our triple-bottom-line, focusing on people, the planet, and our purpose. Our offices are designed with eco-friendly features that significantly reduce our carbon footprint and enhance energy efficiency. We actively champion green initiatives, such as promoting paperless operations, implementing energy-efficient practices, and fostering employee engagement in sustainability efforts. When you become part of the TCS family, you will play an essential role dedicated to innovation, excellence, and crafting a brighter, greener future together. Join us and be a part of our mission to drive sustainability through technology and talent at Tata Consultancy Services, APAC today.

Please find the job description below.

Job Title: Salesforce Engineer

Location: Kuala Lumpur, Malaysia

Expectations from the Role

1 Participate in solution design, Development, Testing, Deployment, Support, and maintenance

2 Customize page layouts, validation rules, workflows, and reports

3 Implement automation using:

• Flows (Flow Builder)

• Process Builder (legacy support)

• Approval Processes

4 Data management and security:

• Handle data migration, data quality, and data integrity

• Implement role hierarchies, profiles, permission sets, and sharing rules

• Ensure compliance with data security and governance standards

5 Testing and Deployment effectiveness:

• Develop unit tests and ensure high code coverage

• Conduct system testing, UAT support, and defect resolution

• Manage deployments using CI/CD pipelines (e.g., Copado, Git, Jenkins, Azure DevOps)

6 Collaborate with customer and onsite/offshore team to do thorough impact analysis and to provide solutions accordingly

7 Good analytical and communication skill to Collaborate with Client and offshore team.

Desired Competencies (Technical/Behavioral Competency)

Must-Have

1. Design, develop, and implement solutions on the Salesforce Service Cloud platform

2. Build customized solutions using:

• Apex (triggers, classes, batch jobs)

• Lightning Web Components (LWC) / Aura Components

• Visualforce (where applicable)

3. Configure standard Service Cloud features

• Case Management

• Omnichannel routing

• Knowledge Base

• Service Console

• Entitlements & Milestones

4. Implement automation using:

• Flows

• Process Builder (Legacy Support)

• Approval Process

5. Salesforce Integration experience

• Rest APIs

• Salesforce inbound and outbound integrations

• Handling Authentication methods (OAuth, named credentials)

Good-to-Have

1. Salesforce Admin and developer certifications (PD1)

Thank you for your interest in applying for this position with TCS. We will review your application and will get back to you if we are considering your interest in this opportunity.