Responsibilities
We are seeking an experienced and detail-oriented Supply Chain Manager – Import & Export (Malaysia) to lead and manage end-to-end importation operations for shipments entering Malaysia. This role will be responsible for customs compliance, tax exemption management, shipment documentation verification, stakeholder coordination, and ensuring smooth cargo clearance and delivery operations.

The ideal candidate should possess strong expertise in Malaysia import/export regulations, customs processes, tax incentive frameworks, and cross-functional coordination with government agencies such as MDEC and MOF.

Key Responsibilities include:
Import & Export Operations
- Manage end-to-end importation processes for all inbound shipments into Malaysia, ensuring timely customs clearance and delivery.
- Oversee shipment planning, customs declaration readiness, cargo tracking, and escalation management.
- Coordinate with freight forwarders, customs brokers, carriers, warehouses, and internal stakeholders to ensure operational efficiency.
- Ensure compliance with Malaysia customs regulations, trade compliance requirements, and company policies.

Tax Exemption & Government Coordination
- Lead applications and management of tax exemption and BG programs related to importation activities.
- Coordinate closely with government agencies including:
- Malaysian Investment Development Authority (MIDA)
- Malaysia Digital Economy Corporation (MDEC)
- Ministry of Finance (MOF)
- Malaysian Customs Department
- Monitor validity, utilization, and renewal BG of tax exemption approvals and permits.
- Support audits, compliance reviews, and government reporting requirements.

Documentation & Compliance Management
- Verify and ensure accuracy of shipping and customs documentation, including:
- Commercial Invoice (CI)
- Packing List (PL)
- Air Waybill (AWB)
- Bill of Lading (BL)
- Import permits and exemption certificates
- Ensure HS code classification accuracy and customs valuation compliance.
- Work closely with vendors and suppliers to resolve documentation discrepancies before shipment arrival.
- Partner with IHSC, 3PL, warehouse, finance, legal, and compliance teams to support business operations and deployment schedules.
- Drive process optimization initiatives to improve import efficiency, reduce clearance lead time, and minimize operational risks.
- Establish SOPs, KPI tracking, and operational governance mechanisms.
- Support regional and global supply chain initiatives as required.
- Identify operational, customs, and compliance risks proactively and implement mitigation plans.
- Manage urgent shipment escalations and customs clearance issues to minimize business impact.
- Maintain strong working relationships with external logistics partners and government authorities.

Qualifications
Minimum Qualifications
- Bachelor's degree in Supply Chain, Logistics, International Trade, Business Administration, or related field.
- Minimum 5 years of experience in import/export operations, customs compliance, or international logistics management.
- Strong understanding of Malaysia customs regulations, SST, tax exemption frameworks, and trade compliance requirements.
- Hands-on experience coordinating with MDEC, MOF, Customs, or related government agencies.
- Familiarity with shipment documentation verification and customs declaration processes.
- Experience managing freight forwarders, customs brokers, and transportation providers.
- Strong analytical, problem-solving, and stakeholder management skills.

Preferred Qualifications
- Experience supporting data center, technology, electronics, or high-value equipment importation.
- Knowledge of Free Trade Agreements (FTA), COO management, and bonded warehouse operations.
- Experience in regional or global supply chain environments.
- Project management experience in fast-paced operational environments.

About Us
Founded in 2012, ByteDance's mission is to inspire creativity and enrich life. With a suite of more than a dozen products, including TikTok, Lemon8, CapCut and Pico as well as platforms specific to the China market, including Toutiao, Douyin, and Xigua, ByteDance has made it easier and more fun for people to connect with, consume, and create content.

Why Join ByteDance
Inspiring creativity is at the core of ByteDance's mission. Our innovative products are built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and enrich life - a mission we work towards every day.
As ByteDancers, we strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. By constantly iterating and fostering an Always Day 1 mindset, we achieve meaningful breakthroughs for ourselves, our Company, and our users. When we create and grow together, the possibilities are limitless. Join us.
Diversity & Inclusion
ByteDance is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At ByteDance, our mission is to inspire creativity and enrich life. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

Supply Chain Manager - Global Logistics, Import & Export (Malaysia)