About the Company

CLASQUIN SINGAPORE PTE LTD is recruiting an Operations Executive – Sea Freight(Export), for its office located in Malaysia(KL), to handle export sea freight operations.

About the Role

The Operations Executive will be responsible for managing export sea freight operations, ensuring customer satisfaction, and maintaining compliance with regulations.

Responsibilities

Drive customer satisfaction, retention and engagement
Communicate with our customers in executing export bookings.
Update Shiva(Customer portal)
Shipping line Rates Procurement and negotiation
Maintain good carrier relationship
Coordinate with shipping lines, co-loaders, agent, warehouse, and transport companies for all operational activities on daily basis.
Ensure full compliance with all applicable Customs and port regulations
Generating shipping documents (i.e. invoice, packing list, BL, HBL, etc.)
Handle customs permit declaration on Tradenet
Maintaining and updating operational information and documents on CargoWise
Create, update and refine customer reports
Perform accurate and timely cost & revenue updates on job files in accordance with corporate KPI; resolution of billing discrepancies with clients and Clasquin Internal
Generating freight invoices
Collaborate with finance in monitoring credit limits and assist in case of challenges
Support and resolve claims
Accomplish other ad hoc tasks given by the Manager per his/her competence
Ensure compliance with the established QMS requirements.

Qualifications

Minimum 1-2 years relevant experience in Freight Forwarding operations
Diploma in Logistics / Supply Chain or equivalent is a plus
Experienced in Cargowise is a plus

Required Skills

Reliable, positive working attitude, pro-active and customer service oriented.
Is a good team player, willing to share/help
Excellent communication and interpersonal skills
Good command of written and spoken English

Preferred Skills

Experience in Freight Forwarding operations
Knowledge of Cargowise

Pay range and compensation package

Details regarding pay range or salary or compensation are not specified.

Equal Opportunity Statement

We are committed to diversity and inclusivity in our hiring practices.

OPERATIONS EXECUTIVE SEA FREIGHT