About Us

VT Markets is an award-winning multi-asset brokerage trusted by over 3 million traders in over 160 countries with 450 employees - and growing. Founded in 2015 with the mission to make trading accessible to everyone, VT Markets offers a robust trading environment, over 1000 tradeable instructions, ultra-low spreads, and lightning-fast execution. We are committed to providing excellent customer service and empowering modern trades to seize market opportunities. Our platform allows traders to trade anytime, anywhere, supporting them in their journey to build a safe financial future.

Your Role in VT Markets

VT Markets is expanding its client coverage for the European region and is seeking a French-speaking Relationship Manager to support and manage relationships with qualified trading clients. In this role, you will take ownership of clients transitioned from the Account Manager team and focus on delivering a high standard of service, engagement, and long-term relationship management in line with internal policies and regulatory requirements.

Working Hours

2:00pm - 11:00pm from Monday to Friday

What Makes You a Great Fit

Fluent in French (spoken and written).
Minimum 4-6 years of experience in client relationship management, customer service, or sales roles within trading platforms or financial services.
Strong communication and relationship-building skills.
Comfortable working in a fast-paced, client-facing environment.
Detail-oriented with a strong sense of accountability and compliance awareness.

Your Responsibilities Will Include

Generate and develop new trading clients through proactive outreach and relationship building initiatives.
Maintain regular, high-volume client contact through various communication channels including phone, email, and digital platforms.
Build and nurture strong, long-term relationships with both new and existing clients to maximize retention and satisfaction.
Ensure exceptional customer satisfaction through professional, timely, and solution-focused communication.
Promote VT Markets comprehensive suite of products and services effectively to meet individual client needs and trading objectives.
Proactively follow up on client inquiries and provide high-level support to resolve issues and enhance client experience.
Deliver comprehensive training and education to clients on trading platforms, systems, and market strategies.
Conduct detailed client portfolio analysis and implement strategic actions to optimize client trading performance and engagement.
Ensure strict adherence to company legal guidelines, regulatory requirements, and compliance procedures in all client interactions.

What We Offer

As official partners of Newcastle United F.C., VT Markets is breaking traditional boundaries in personal finance and trading. We foster a culture of transparency, collaboration, and continuous growth, where entrepreneurial spirit is celebrated and every team member is empowered to create meaningful impact. You'll be part of a global team that spans 15+ countries, embracing diversity, innovation, and high-performance. With clear individual goals aligned to business outcomes, VT Markets offers both personal and professional development in one of the fastest-growing sectors in the world.

Your journey after applying

Screening interview with the Talent Acquisition Partner.
First interview with the hiring managers and supporting HRBP.
Second interview with CR Regional Manager.

Relationship Manager/Client Success Manager (French Speaking) - Based Malaysia