About The Team

The AI Strategy & Operations team sits within Shopee Malaysia Operations and drives AI transformation across the business. We build and operate AI agents, tooling, and automations that take on real operational work, from customer service and return/refund chatbots to fraud, reporting, and process-automation workflows. We partner closely with Regional and Local teams to ship scalable impact fast.

Our mandate is operational excellence. We start where volume and customer impact are highest, in Customer Experience (Customer Service and Return/Refund), then extend what works to the wider Operations org and across the broader organization. The team both builds (production agents and automations) and drives (strategy, change management, and adoption).

Job Description

As an AI-Driven Data & Insights intern, you will own data, reporting, and applied-AI initiatives that support leadership decision-making and operational efficiency. Your responsibilities will include:

Build and automate reporting pipelines and dashboards that support leadership decisions across the AI Office portfolio
Ensure data accuracy and quality by validating key metrics and proactively identifying issues before they reach stakeholders
Prepare monthly performance reports and translate data into actionable insights for leadership
Collaborate with cross-functional teams to improve reporting processes and automate manual workflows
Build proof-of-concepts (POCs) for LLM-powered tools or agents to support workflow efficiency — report generation, data interpretation, or process automation
Experiment with prompt design, tool integration, and basic agent workflows to enhance productivity use cases
Support chatbot and fraud/risk analytics — measure impact and surface insights

Requirements

Bachelor's degree or higher in Statistics, Computer Science, Information Systems, Engineering, Business Analytics, or a related field
Proficient in Microsoft Excel, SQL, and Python
Strong analytical skills with the ability to derive insights that inform business decisions
Experience with applied AI, LLMs, or automation; comfort with LLM APIs and prompt engineering is a strong plus
Proven ability to ship — production work, hackathons, or personal builds (please share examples)
Attention to detail, strong ownership, and the ability to work independently

AI-Driven Data & Insights Intern - AI Strategy & Operations