Job Description

Exceptional Hospitality Starts with You

Picture yourself brightening someone's day. When you join our Hotels team, that's exactly what you'll do every time you come to work! You will oversee the operations of the concierge desk, manage VIP services, and work closely with other departments to coordinate special requests. In this role, you will ensure the concierge team maintains the highest standards of service and professionalism. As an Assistant Chief Concierge, you're not just assisting guests with special requests and services – you're spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Responsibilities

Supports the Chief Concierge in overseeing daily operations and delivering exceptional, personalized guest experiences. Assists in managing the Concierge team, handling VIP requests, and ensuring seamless coordination of services such as transportation, reservations, and local recommendations. Upholds luxury service standards, mentors team members, and ensures smooth operations in the absence of the Chief Concierge.

Here's what you'll do during a typical day:

Assist the Chief Concierge in overseeing daily Concierge operations, ensuring exceptional and personalized guest service

Support in managing, training, and developing the Concierge team to uphold luxury service standards
Meet and greet VIP, long-stay, and high-profile guests, ensuring a warm and personalized arrival experience
Handle guest requests and special arrangements with professionalism, efficiency, and discretion
Coordinate bespoke guest experiences, including dining, transportation, and local activities
Work closely with third-party vendors to ensure seamless and reliable service delivery
Maintain strong relationships with external partners and service providers
Ensure the team is well-informed on local attractions, trends, and experiences
Supervise bell desk and driveway operations, ensuring cleanliness, organization, and smooth traffic flow
Monitor service quality and guest feedback, assisting in implementing improvements
Assist in managing staffing, scheduling, and daily task allocation
Collaborate with Front Office and other departments to ensure seamless overall operations
Ensure compliance with brand standards, policies, and procedures
Act in the absence of the Chief Concierge to maintain operational continuity

Qualifications

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

In Addition, This Role Requires The Following Minimum Qualifications

Proven experience in a concierge or guest service role, ideally in a hotel setting.
Strong leadership and team management skills, with the ability to train and motivate staff.
In-depth knowledge of local attractions, dining, events, and activities.
Exceptional communication and interpersonal skills, with the ability to handle high-pressure situations and guest requests.
Proficiency in English; additional languages are a plus.
Ability to work flexible hours, including nights, weekends, and holidays.
Familiarity with hotel property management systems (PMS) and concierge systems is preferred.

About Us

Join an Award-Winning Workplace Culture

At Hilton, we don't just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we've welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.

Our award-winning culture has earned us repeated recognition on the World's Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands , and a company-wide commitment to providing the best stay for every guest, we're setting new standards for the future of travel.

Whether you're starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.

Curious about life at Hilton Explore our Careers Blog to see why we're more than a great place to stay—we're a great place to work.

Assistant Chief Concierge - (Pre-opening) Waldorf Astoria Kuala Lumpur