About The Team

This role seeks for a driven Product Manager to own and scale ShopeePay's Payment ecosystem in Malaysia, supporting high-volume transactions across group-wide business lines – from feature conceptualisation and product roadmap planning through to rollout and post-deployment monitoring.

Job Description

Own end-to-end product lifecycle for Payment features and drive product roadmap for Malaysia payment systems, balancing user experience, business growth, cost efficiency, and system reliability
Collaborate with Business, Regional Product, and external partners (banks, payment gateways, network providers) to deliver scalable and compliant payment solutions
Manage integration and performance of payment channels (e.g. cards, online banking, wallets), ensuring high success rates and uptime in high TPS environments
Work closely with Checkout and frontend teams to optimise payment flows, conversion, and user experience with strong UI/UX sense
Lead UAT, live testing, and rollout planning, ensuring readiness, risk mitigation, and smooth go-live deployment - including preparing training materials / conducting briefings for applicable business units.
Monitor key payment metrics (eg. success rate, latency, drop-offs), troubleshoot issues, and drive continuous improvements
Partner with cross-functional stakeholders (Ops, Legal, Compliance, Risk, Finance, Business) to resolve incidents, ensure compliance, and support daily payment operations

Requirements

Minimum 3-5 years of experience in Product Management, preferably in payments, fintech, financial services, or high-scale platforms.
Strong understanding of payment systems, checkout flows, backend integrations and reconciliation/settlement systems (eg. card, payment gateways, APIs).
Proven ability to own end-to-end product lifecycle and deliver features in fast-paced environments, combined with strong analytical skills with experience using data to drive decisions
Fluent communication skills with ability to manage cross-functional local and regional stakeholders in Singapore, Indonesia and Shenzhen
Proficient in English and Malay (written and spoken); Chinese is a plus
Proactive, resilient, and able to operate under ambiguity and pressure

Senior Associate, Product Management Specialist (Payment) - ShopeePay