ROLE- DELIVERY MANAGER- HEALTH INSURANCE

Key Responsibilities

Delivery & Program Management

• Lead end-to-end delivery of Health Insurance business and technology projects, ensuring successful execution within scope, timeline, budget, and quality expectations.

• Develop project plans, manage resources, track milestones, and resolve delivery challenges across multiple workstreams.

• Manage multiple concurrent projects and ensure alignment with organizational objectives and business priorities.

• Establish delivery governance frameworks, reporting standards, KPIs, and executive status reporting.

Stakeholder & Business Management

• Build strong relationships with business leaders, Health Insurance stakeholders, technology teams, vendors, and senior management.

• Act as the primary point of contact for project communications, governance meetings, and stakeholder alignment.

• Collaborate with business teams to define requirements, improve processes, and enhance customer experience.

Health Insurance & Digital Transformation

• Lead initiatives across Health Insurance domains including policy administration, underwriting, claims, provider integration, and customer servicing.

• Drive digital transformation initiatives through technology modernization, workflow automation, and data-driven solutions.

• Partner with architecture and technology teams to deliver innovative digital capabilities and business value.

Risk, Financial & Quality Management

• Identify and manage project risks, issues, assumptions, and dependencies through effective RAID management and mitigation planning.

• Oversee project budgets, forecasts, resource planning, and financial tracking to ensure cost control.

• Ensure compliance with regulatory requirements, internal governance standards, and project quality expectations.

• Drive continuous improvement through quality reviews, audits, and delivery best practices.

Required Skills & Experience

Mandatory Skills

Minimum 10+ years of experience in Project Management or Delivery Management.
Proven experience delivering enterprise-scale business and technology transformation programs.
Strong expertise in Delivery Management across complex, cross-functional initiatives.
Excellent Stakeholder Management with senior business and executive leadership.
Strong experience within the Health Insurance domain.
Experience delivering Digital Transformation programs.
Proven expertise in Program Delivery and portfolio management.
Strong knowledge of Delivery Governance and PMO methodologies.
Experience managing Risk Management processes, including RAID management.
Strong Financial Management skills, including budgeting, forecasting, and cost control.
Experience driving Quality Management and continuous improvement initiatives.

Delivery Manager – Health Insurance