We are looking for a dedicated and customer-focused Application Support Consultant to join our Service & Support team. In this role, you will be responsible for providing timely and effective technical support for ERP applications, ensuring high service quality and customer satisfaction.

You will play a key role in troubleshooting system issues, managing support tickets, and collaborating with internal teams to continuously improve system performance and user experience.

What should you have

A strong sense of ownership in managing support tickets, ensuring timely resolution within SLA expectations
Ability to communicate clearly and professionally with customers, keeping them informed throughout the issue lifecycle
Hands-on experience in troubleshooting system errors, data issues, and performance problems
A proactive mindset to identify recurring issues and contribute to long-term solutions
Capability to perform root cause analysis and think analytically to resolve problems
Interest in knowledge sharing, including contributing to knowledge bases and documentation
Exposure to system upgrades, patching, or maintenance activities
Ability to guide and educate users on best practices in using ERP systems
Flexibility to support service desk operations when required

What do you need to qualify

Bachelor's degree in information technology, Computer Science/Engineering, or equivalent
Minimum 2 – 4 years in supporting in-house applications or ERP systems in any IT industry
Familiarity with ERP platforms (e.g., SAP, Oracle ERP, Microsoft Dynamics, NetSuite).
Understanding of functional areas like finance, procurement, HR, and supply chain workflows.
Experience in customer support tools like (Zendesk, ServiceNow, Salesforce) or equivalent
Experience with installing and configuring MS SQL Server and good knowledge of Structured Query Language (SQL).
Software development is not a mandatory responsibility of this position, however programming experience in .NET would be an advantage
Practical and/or technical knowledge of maritime software or maritime industry is an added advantage.
Excellent command of English is a must
Willing to be on shift

Is the above relevant to you You are most welcome to apply online.