Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title And Summary

Senior Specialist, Product Delivery

About The Role

We are seeking a driven and detail-oriented professional to support the delivery of solutions across the global payments ecosystem. In this role, you will help bring new capabilities to market by ensuring readiness for deployment, supporting implementation, and enabling adoption across customers, partners, and internal teams.

Working at the intersection of business and technology, you will support pilot programs and scaled rollouts, helping to ensure consistent, high-quality delivery within the context of modern payment flows and the four-party model.

Role Overview

Support delivery readiness activities for new solutions and enhancements, ensuring required documentation, training, and processes are prepared for deployment
Contribute to the creation, review, and maintenance of implementation artefacts, including guides, checklists, and process documentation
Assist in developing and delivering training materials for internal and external stakeholders
Support pilot implementations, including preparing materials, tracking actions, and capturing learnings
Help track project status, metrics, risks, and issues, and provide updates to stakeholders
Ensure teams are kept up to date on new capabilities and process changes
Contribute to continuous improvement of delivery processes, documentation, and training
Support maintenance of a centralized knowledge base and documentation repository

Key Responsibilities

Support end-to-end delivery readiness for new solutions and enhancements
Coordinate and support pilot implementations, tracking timelines, risks, and dependencies
Assist with project management activities including action tracking and status reporting
Support troubleshooting of technical and operational issues during implementation
Capture lessons learned and drive continuous improvement initiatives
Enable stakeholders through effective training and clear documentation
Collaborate with cross-functional teams across business, technology, and operations

About You

Experience in financial services, payments, or a related industry, with understanding of the broader payments ecosystem
Strong project coordination and organizational skills
Analytical and problem-solving mindset with attention to detail
Effective communication skills with ability to translate complex concepts into clear content
Experience creating documentation, training materials, or implementation guides
Ability to work independently and collaboratively
Familiarity with APIs, web services, or cloud platforms is a plus
Proficiency in standard business tools such as spreadsheets and presentations

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

Abide by Mastercard's security policies and practices;
Ensure the confidentiality and integrity of the information being accessed;
Report any suspected information security violation or breach, and
Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.