Your IT Future, Delivered

Senior System Support Specialist (Digital Workplace Services)

With a global team of 5600+ IT professionals, DHL IT Services connects people and keeps the global economy running by continuously innovating and creating sustainable digital solutions. We work beyond global borders and push boundaries across all dimensions of logistics. You can leave your mark shaping the technology backbone of the biggest logistics company of the world. All our locations have earned the #GreatPlaceToWork certification, reflecting our commitment to exceptional employee experiences.

Digitalization. Simply delivered.

At IT Services, we are passionate about delivering reliable, secure and modern workplace services to 600,000 users across the globe. Our Digital Workplace Services team is responsible for ensuring employees have seamless experience across devices, operating systems, applications, and endpoint management platforms.

As a Senior System Support Specialist, you will become part of a highly skilled team responsible for managing and continuously improving our enterprise endpoint ecosystem. From Windows device management and operating system deployment to automation, compliance, and service improvements, you will play a key role in shaping the future of the Digital Workplace at DHL.

#DHL #DHLITServices #GreatPlace #DigitalWorkplace #Windows11 #Intune #Autopilot #SCCM #EndpointManagement #Automation

Grow together

As a Senior System Support Specialist, you will act as a senior technical expert within the Digital Workplace Services organization, supporting and enhancing enterprise-scale endpoint management solutions across DHL.

You will be responsible for the administration, maintenance, and continuous improvement of Microsoft Intune, Microsoft Endpoint Configuration Manager (SCCM), Windows Autopilot, Windows Update for Business, and associated endpoint management technologies. You will support the full device lifecycle, including operating system deployment, provisioning, software distribution, patch management, compliance monitoring, and endpoint security controls.

A key part of your role will be driving operational excellence by identifying opportunities for automation, reducing manual effort, improving service reliability, and enhancing the end user experience. You will leverage PowerShell and other automation technologies to streamline processes and support large scale deployments and operational activities.

You will also contribute to the delivery of strategic initiatives, including Windows operating system upgrades, endpoint modernization programs, security hardening activities, and the adoption of new workplace technologies. Working closely with architecture, engineering, security, and operational teams, you will help ensure solutions are designed, implemented, and supported according to enterprise standards and best practices.

In addition, you will serve as a senior escalation point for complex technical incidents, perform root cause analysis, and drive permanent corrective actions to improve service stability and reduce recurring issues. You will mentor junior engineers, contribute to knowledge sharing initiatives, and help establish technical standards and operational procedures across the team.

Last but not least, technologies associated with Microsoft 365, Entra ID, Windows 365, Virtual Desktop Infrastructure, endpoint security, operating system deployment, and modern workplace services are all in your support league.

Ready to embark on the journey Here's what we are looking for:

Required Skills

Advanced knowledge of Windows OS administration and troubleshooting.
Strong experience with Microsoft Intune and Modern Device Management (MDM).
Strong experience with Microsoft Endpoint Configuration Manager (SCCM/MECM).
Experience with Windows Autopilot provisioning and deployment.
Experience managing Windows Update for Business and Feature Update deployments.
Strong PowerShell scripting and automation skills.
Experience with Active Directory, Group Policy, and Microsoft Entra ID.
Experience with operating system deployment, imaging, and task sequence management.
Understanding of endpoint security, compliance, and device hardening principles.
Strong troubleshooting and analytical skills in enterprise environments.

Nice to Have

Experience with Windows 365 and Virtual Desktop technologies.
Familiarity with ITIL processes and service management practices.
Experience supporting large scale global enterprise environments.
Microsoft certifications related to Endpoint Management, Intune, Azure, or Microsoft 365.

What You Bring

Strong customer and service-oriented mindset.
Ability to work independently and manage competing priorities.
Excellent communication and stakeholder management skills.
Strong written and verbal English communication skills, including the ability to create technical documentation and communicate effectively with global stakeholders.
Passion for continuous improvement and automation.
Desire to mentor others and contribute to team growth.
Ability to translate technical concepts into business value.

An array of benefits for you:

Hybrid work arrangements to balance in-office collaboration and home flexibility.
Outpatient (unlimited) and inpatient medical coverage for employees.
Personalized flexi benefit plan for you and your family.
Choose any day off from earned public holidays, including Saturdays and ad-hoc holidays to spend with your loved ones.
Modern offices with free parking space.

DHL is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other protected characteristic.