Panasonic Digital Asia Pacific (PDAP) is the IT solutions and professional services partner to 63 Panasonic Group companies across the Asia Pacific region, operating across seven core business lines.

As a key enabler of Panasonic's transformation journey, we provide IT leadership, portfolio management, solutions delivery, and IT operations, supported by Centres of Excellence in Singapore, Malaysia, Thailand, and Vietnam.

Within this ecosystem, Panasonic Digital Malaysia (PDMY) serves as a key country delivery centre, contributing to the execution of regional digital initiatives and enterprise solutions.

We deliver reliable and resilient IT services while working closely with Panasonic Operating Companies as a strategic digital partner, driving digital enablement, modernization, and long‑term business value creation across the region.

About the role:

IT Strategy Planning (IT Business Partner)

An IT Business Partner for a sales company acts as the bridge between the business and Regional IT Service Delivery, is a strategic enabler in use of digital technology to support business growth, efficiency, customer engagement, operational excellence and business transformation.

Key responsibilities include:

Understand sales business needs: Work closely with sales, marketing, customer service, supply chain and finance operations teams to understand priorities, pain points, and growth plans.
Translate business requirements into IT solutions: Convert business challenges into requirements for IT Delivery teams, vendors, or solution providers.
Support business process clarity with business users, simplifications, streamline between business product teams
Drive digital transformation: Identify opportunities to improve processes through CRM, data analytics, automation, AI, mobile tools, and e-commerce platforms.
Manage IT demand and priorities: Evaluate, prioritize, and coordinate IT requests based on business value, urgency, cost, and strategic alignment with Business Management.
Ensure successful system adoption: Support change management, user training, communication, and adoption of new digital tools.
Partner with Regional IT delivery teams: Coordinate with applications, infrastructure, cybersecurity, and other teams to deliver reliable and secure solutions.
Manage vendors and budgets: Oversee external solution providers, project costs, service levels, and return on investment.
Act as a strategic advisor: Recommend technology roadmaps that help the sales company improve competitiveness, customer experience, and productivity.

IT Strategy Planning (IT Business Partner)

An IT Business Partner for a sales company acts as the bridge between the business and Regional IT Service Delivery, is a strategic enabler in use of digital technology to support business growth, efficiency, customer engagement, operational excellence and business transformation.

Key responsibilities include:

Understand sales business needs: Work closely with sales, marketing, customer service, supply chain and finance operations teams to understand priorities, pain points, and growth plans.
Translate business requirements into IT solutions: Convert business challenges into requirements for IT Delivery teams, vendors, or solution providers.
Support business process clarity with business users, simplifications, streamline between business product teams
Drive digital transformation: Identify opportunities to improve processes through CRM, data analytics, automation, AI, mobile tools, and e-commerce platforms.
Manage IT demand and priorities: Evaluate, prioritize, and coordinate IT requests based on business value, urgency, cost, and strategic alignment with Business Management.
Ensure successful system adoption: Support change management, user training, communication, and adoption of new digital tools.
Partner with Regional IT delivery teams: Coordinate with applications, infrastructure, cybersecurity, and other teams to deliver reliable and secure solutions.
Manage vendors and budgets: Oversee external solution providers, project costs, service levels, and return on investment.
Act as a strategic advisor: Recommend technology roadmaps that help the sales company improve competitiveness, customer experience, and productivity.

Malaysia IT Service Leader:

Serve as the key IT advisor to Malaysia country leadership and Panasonic companies in in Malaysia.
Provide leadership for IT service adoptions across Panasonic companies in Malaysia, in close collaboration with regional service leaders.
IT Operations & Service Delivery: Identify and review opportunities to improve service delivery, quality and costs effectiveness.Ensure agreed service levels are consistently achieved or exceeded.
Projects Execution: Collaborate with APAC teams to deliver country-level projects effectively and in alignment with regional standards and priorities. Plan and coordinate business readiness activities to support successful implementation of regional projects.

Resource Management:

For APAC Roles resources, make plans with Regional Service Teams and staff resources required, provided out of Malaysia to APAC group companies
Develop career plans for team members and strengthen organisational capability by developing and growing critical expertise

Financial Management

Responsible for preparation of annual business plan
Manage and control actual expenses to meet Business Plan figures or better
Monitor forecasts and manage variances against the business plan.

REQUIREMENTS

15+ years of experience providing IT services to business users in an enterprise environment, business partnering, people leadership, and business transformation is preferred.
Strong business acumen, organisational capability, and customer focus.
Excellent communication skills and cultural awareness, with the ability to operate effectively in a Japanese business environment.
Proven people leadership experience, with a passion for building, developing, and sustaining high-performing teams.
A self-starter who demonstrates initiative, ownership, accountability, and leadership.
Professional communication skills in English and Mandarin.
Resilient and results-driven, with the ability to perform effectively in a fast-paced environment.
Able to work effectively in diverse environments, adapt quickly, and collaborate across teams and functions.
Demonstrated experience leading projects with a value of at least USD 2 million.

Educational Qualifications:

Bachelor's degree in business administration with relevant IT management or leadership experience, or a degree in Information Technology or a related discipline.

Travel Requirements:

Frequent travel within Malaysia to visit group companies.
Overseas travel is expected approximately five times per year.

We regret that only shortlisted candidates will be contacted.

General Manager Information Technology