BP Business Service Centre Asia Sdn Bhd

Job Description

Entity: Finance

Job Family Group: Finance Group

Job Description:

The Data Operations Analyst is accountable for executing master data operations across Business Units ensuring Compliance with governance standards, Service Level Agreements (SLA), and internal controls. The role proactively handles data quality, operational risk, and stakeholder expectations to support operational excellence and compliance.

Key Accountabilities And Challenges

Accountable for accurate, complete and timely end-to-end master data lifecycle maintenance of material, vendor, customer, pricing and finance master in accordance with master data standards, governance policies and Service Level Agreements (SLA) across relevant systems.
Proactive tracking, analysis and resolving outstanding operational issues or delays, ensuring risks to business operations, reporting, or compliance are identified early. Take accountability to bring up any critical issues to higher levels for direction and feedback.
Run Data performance reports for the key quality measures of completeness, consistency, uniqueness, and accuracy
Support KPI reporting to measures completeness, consistency, accuracy and control measures in preventing unauthorised changes.
Identify and contribute to the digitization and continuous improvement initiatives in data management processes to enhance operational efficiency, effectiveness and control.
Support project and transformation initiatives, including business requirement definition, data enrichment and cleansing activities.
Build strong relationship with the data user network and ensure they have a thorough understanding of the data management change request process.
Create and maintain process documentation, work instructions and procedures to ensure they remain current and aligned with operational changes, system enhancements, and governance requirements.
Support internal and external audit queries and handle ad-hoc or administrative activities as required.

Qualifications, Competencies & Attitude

Bachelor's Degree in Operation Management, Supply Chain Management, Accounting or related field
Minimum of 3 - 4 years of experience handling a client-service oriented function with experience in Procurement and Supply chain field experience
Sound experience in JDE, Fusion & Salesforce or other SAP is preferred
Previous experience in data structures or item master management/administration.
Experience of working cross culturally and international business environment.
Ability to communicate effectively with a wide range of stakeholders, both verbally and in writing.
Engaging and collaborative teammate with an inclusive, cooperative, and supportive approach to working with others.
Resilience and ability to operate effectively in a fast‑paced and dynamic environment while keeping control, focus, and quality standards.
Strong organizational skills with the ability to handle multiple priorities and deadlines effectively, even under pressure.
Good attention to detail with a consistent commitment to accuracy, quality, and perfection in work delivery.
Ability to apply acquired knowledge and competencies to analyze issues, resolve problems, and identify practical solutions.

Attitudes

Be responsible for your success - Accountable for delivering innovative business outcomes; Seeks opportunities to improve and digitize process delivery; Adheres to safe and ethical work practices
Think big - Actively builds own knowledge, capabilities and skills for the future; Values teamwork and collaborates to achieve outcome
Be curious - Willing to suggest new ways of working, processes and technologies; Ensures the delivery and improvement of digital solutions to benefit customers
Effortless customer experiences - Understands customer needs and delivers digital seamless self-service customer experiences
Digital first - Applies creative digital solutions to solve problems

Key Competencies

Operational Excellence - Has a sound understanding of process and workflow streamlining, problem resolution and change management
Risk Management - Identifies external and internal factors that impact risk and mitigation opportunities. Identifies potential new or emerging risks / threats and implements mitigation plans
Change Management - Builds energy around a change using a systematic approach to transition from the present to the desired state
Digital Fluency - Optimally uses digital guidance, tools, methodologies, and security measures for operating as a digital business. Uses digital tools to collaborate, organize, plan and reflect on digital data
Analytical Thinking - Systematically breaks down a sophisticated problem or process into component parts using logical analysis techniques to reach a solution. Logically assesses relationships, grasps interdependencies, and reviews trends within a sophisticated problem or situation. Challenges assumptions and reliability of acquired information
Decision Making – Makes decisions affecting both own tasks and those of others. Combines a variety of factors including commercial awareness, risk and financial expertise to make appropriate decisions and derive insights
Innovation - Adapts existing processes, methods and ways of working to drive efficiency. Uses digital technologies to develop new insights, projects and opportunities
Influencing - Identifies areas of alliance and disagreement, evaluates options and potential outcomes, and plans influencing strategy. Identifies short term customer needs and communicates benefits to the collaborator. Knows when and how to use the chain of command
Problem Solving - Evaluates and prioritises problems for own area. Resolves problems in a timely way, using a combination of logic and experience to make decisions and solve problems
Relationship Management - Establishes and handles relationships with peers and internal business partners to achieve results
Business Acumen - Identifies new or alternative approaches to performing business activities more efficiently

This is a role within the Castrol organisation and the successful candidate will become part of the Castrol ring-fence. If you are part of the ring-fence, it is expected that your employment will move with Castrol to new ownership

At bp, we provide the following environment and benefits to you:

A company culture where we respect our diverse and unified teams, where we are proud of our achievements and where fun and the demeanor of giving back to our environment are highly valued
Possibility to join our social communities and networks
Learning opportunities and other development opportunities to craft your career path
Life and health insurance, medical care package
And many other benefits

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform crucial job functions, and receive other benefits and privileges of employment.

For more information and to apply, please visit our website via the apply button below.

Data Operations Analyst Material Master (CASTROL)