1. IT Operations & End User Support

Lead daily IT operational support across enterprise users.
Ensure high availability of IT services through proactive monitoring and incident management.
Own ServiceNow ticket quality, KPI reporting, and operational excellence.
Act as escalation point for Level 1 and Level 2 support teams.

Primary responsibilities include:

2. Windows, Linux & Enterprise Infrastructure Administration

Strong administration experience in:

Responsible for:

3. Enterprise Collaboration & Video Conferencing

One of the largest portions of the role.

Hands-on administration of:

Responsibilities:

4. Audio Visual (AV) Infrastructure

Strong experience with:

Able to:

5. IT Service Management (ITSM)

Experience using:

Knowledge of:

Senior IT Operations Engineer & System Administrator