About the Company

Job Description

About the Role

Key Responsibilities (90%): Tender Management

Responsibilities

Tender Coordination & Proposal Development
Take full ownership of responses to RFPs (Request for Proposal) and RFQs (Request for Quotation).
Lead the preparation of technical proposals, implementation plans, and post-sales support proposals, ensuring solutions effectively demonstrate the company's technical strengths while addressing customers business challenges.
Produce high-quality, customer-focused tender documents in both English and Chinese.

Commercial Proposal & Compliance
Prepare the commercial section of tender submissions, including company qualification documents and required corporate information.
Coordinate internal quotation and approval processes, ensuring compliance with company policies and governance requirements.
Ensure all tender documents comply with local regulations as well as internal legal and compliance standards.

Cross-functional Coordination
Serve as the central coordinator throughout the tender process, working closely with Pre-sales, Delivery, Product, Legal, and R&D teams.
Collect, consolidate, and validate technical specifications, certifications, supporting documents, and customer case studies to ensure timely and accurate bid submission.

Tender Process Management
Support tender bond applications and manage submissions through electronic procurement platforms (e.g., e-Perolehan).
Prepare presentation materials for bid presentations and coordinate on-site proposal presentations when required.

Knowledge Base Management
Build and maintain the company's tender knowledge repository, including standardized bilingual (English & Chinese) materials such as:

Secondary Responsibilities (10%): Administrative Support

Expense Management
Support overseas teams with local expense reimbursement submissions and coordinate with the Group Finance team.

Asset Management
Maintain inventory records for overseas IT assets (e.g., laptops, monitors) and general office equipment, including asset registration, allocation, and periodic inventory checks.

Qualifications

Education
Bachelor's degree or above in Computer Science, Information Technology, Business Administration, or a related discipline.
Language Skills
Fluency in Mandarin Chinese and English is required.
Ability to independently prepare professional business proposals and deliver presentations in both languages.
Proficiency in Bahasa Melayu is a strong advantage.

Experience
3–5 years of experience in bid management, tender management, or pre-sales support within the Technology, Internet, or SaaS industry.
Experience participating in government or large enterprise IT procurement projects is preferred.
Demonstrated experience in successfully winning IT projects with a contract value exceeding MYR 500,000 is highly preferred.

Required Skills

Professional Skills
Good understanding of the SaaS business model, cloud computing (AWS, Microsoft Azure, Alibaba Cloud), cybersecurity, and data privacy regulations (e.g., Malaysia PDPA).
Proficient in Microsoft Office 365, particularly:
Advanced Excel for commercial quotations and pricing models
PowerPoint for professional proposal and presentation design
Strong project management skills with the ability to manage multiple priorities and deliver under tight deadlines.

Preferred Skills

Other Requirements
Detail-oriented with excellent time management skills and a strong sense of confidentiality.
Malaysian citizen, holder of a valid Malaysian work permit, or eligible to obtain an Employment Pass (EP).

Operational Specialist