About Toll Group

At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge – big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post — www.tollgroup.com

About The Role

We are seeking a proactive and detail-oriented Sales Support Specialist to provide daily administrative and operational support to our sales team. This role ensures smooth processing of sales activities, exceptional customer experience, and effective coordination between clients, internal teams, and sales representatives.

If you enjoy a fast-paced environment, excel at multitasking, and thrive in customer-centric roles, we'd love to hear from you!

Key Responsibilities

Provide troubleshooting assistance for customer orders, account issues, and related inquiries.
Verify updated rates with overseas offices/agents and ensure all quotations are accurate and valid.
Set up and maintain customer files, including KPIs, quotations, SOPs, and special requirements.
Collaborate with Business Development Managers (BDM) to support sales strategies.
Review pending orders and customer requests to ensure superior customer service.
Update the Sales team regarding customer activities, feedback, and issues.
Input updated rates into EDI for Autorating-Free Hand processes.
Liaise with Operations CS for PO follow-ups.
Support BDM/BDE teams in following up with clients regarding outstanding payments.
Recommend process improvements to enhance workflow efficiency.
Maintain an organized and accessible filing system for sales and administrative records.
Coordinate and schedule client meetings, conferences, and internal appointments.
Conduct telephone follow-ups with clients for administrative purposes.
Provide administrative support to executives and management as needed.
Create and process sales orders promptly and accurately.
Flag unusual customer or sales activity to supervisors.
Expedite rush orders and update shipping details when required.

Requirements

Minimum 2 years of air & sea freight experience within the freight forwarding industry.
Prior Sales Support experience is an added advantage.
Proficient in Microsoft Office; able to work independently with minimal supervision.
Strong understanding of key sales support processes, freight industry practices, and customer service excellence.
Excellent communication and interpersonal skills.
A pleasant personality and strong team-player mindset.
Highly organized, reliable, and detail-oriented
Able to manage multiple tasks and accounts simultaneously
Customer-focused with a proactive attitude.

What moves you

At Toll, you can help play a vital role in delivering what matters. From food, fuel, medicine and rescue services, we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach, our 16,000+ people bring a passion for progress. We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry-leading training, alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you, our customers, and our world further.

Are you excited about this role but are concerned you don't meet all the requirements If you have similar skills and are willing to learn then we encourage you to apply anyway. We know that some people hesitate to apply for jobs unless they meet every single qualification. At Toll, we value a diverse, inclusive and authentic workplace, so if you're interested in this role but your past experience doesn't align perfectly then please talk to us – you may be just the right candidate for this or other roles we have coming up.

At Toll everyone is welcome including those of all ages, ethnicities, genders and abilities.

To find out more about us visit www.careers.tollgroup.com

You must be entitled to work in Malaysia and be prepared to undertake pre-employment checks including a criminal history check and medical.