Responsible for the day-to-day operations at Trade Operations including supervision of all service personnel, operational efficiency and productivity as well as ensuring service quality standards in the bank are met in line with the Bank's strategic objectives.

Supports the bank in assisting to drive revenue growth.

Implementing and executing bank's new enhancement
For centralization of Trade Windows process – planning, developing and revising the process flow
Supporting other department processing of exceptional handling
User Acceptance Testing (UAT)
Service Quality and Relationship Management
Managing Trade Operations service quality and taking required actions to manage service standards within the target set for areas such as turnaround time, error corrections, complaints and etc.
To maintain a good level of customer service in Trade Operations by:
Resolving all service-related customer complaints and escalating to relevant higher authorities for serious complaint cases.
Ensuring priority is given to meet the customer and business expectation on service and acting appropriately on suggestions for improvement.
Building and maintaining long term and profitable relationships with all customers, including value customers.
Support the Group Head in ensuring service issues are addressed and service levels are met.
Maintain a great teamwork by supporting GFM and business
Trade Operations Management
To be responsible for day-to-day operations by:
Monitoring and ensuring all the internal and external regulatory are complied with
Checking and ensuring transactions, reports and documentation are diligently assessed
Monitoring of incoming and outgoing remittance payment to ensure no long outstanding item
Monitoring items in report provided by Nostro Unit are duly reconciled and accounted for.
Managing of Fixed Assets, Cost and Expenses within budget set.
Bank Initiatives
Arrange for staff to be trained in aligned with bank goals and customer interaction model.
Encourage and motivate staff to participate actively in responding VOE Pulse Survey
People Management
To maintain an environment which promotes success, harmoniously, teamwork and professional growth
To assist in selecting, hiring, maintaining and the orientation of Trade Operations team
To conduct formal and periodic informal performance appraisal and perform career planning for team members (e.g. recommendation for promotion, training needs, internal transfers, etc).
Conduct briefings and reviews on bank's procedural changes and Service Quality on a timely basis.
Support in the education of branch staffs on delivery of superior service quality by conducting training and coaching.
Providing guidance (training, knowledge sharing, covering of duties) to staff when necessary.
Cascade information and messages effectively to the team.
Risk & Regulatory Management
To ensure there are no discrepancies, exceptions and non-compliance when authorizing transactions
To ensure all staff completed the eLearning
To ensure strict operational control over Trade Operations team by:
Ensuring all approvals of incoming/outgoing remittances or drawdown of trade facilities must be in accordance to Alliance Bank's policy
Adhering to and enforcing strict compliance to Alliance Bank's policies / procedures, audit compliance and BNM guidelines at all times
Ensure proper and complete management of all transactional records for audit and regulatory purposes.
Ensure proper procedures are in place to ensure operational efficiencies and also to comply with the rules, regulations and guidelines stipulated by regulatory and/or any other relevant authorities having jurisdiction over the Bank.
OTHERS

To support the Team lead and ensure regulatory compliance, making every effort to enhance the image of the bank and representing the bank in the community. This is to be read in tandem with incumbent's job objective.

Skiils

Mature, meticulous and possess a high level of discretion and integrity.
Good interpersonal skills & strong customer service culture.
Resourceful and adaptable – with ability to work in changing environment.
Initiative, drive, enthusiasm with strong operations and product skills.
Excellent planning and organization skills to meet objectives and deadlines.
Leadership ability (to inspire, motivate and lead a team), entrepreneurial attitude and a good team player.

Knowledge

In depth knowledge of ICC rules governing International Trade.
In depth knowledge of Trade regulations, business/products and operations including AML fundamentals.
Knowledge of market trends and current developments related to Trade Finance.
Good working knowledge of Operations Management including processing, workflows, Quality relationships.
Banking Diploma or A university degree (in relevant discipline) or its equivalent.

Experience

At least 3 years experience in all aspects of trade operations covering the areas of imports, exports, guarantees, financing and collections

Senior Executive, Trade Operations