FIND YOUR BETTER AT AIA

We don't simply believe in being The Best. We believe in better - because there's no limit to how far better can take us.

We believe in empowering every one of our people to find their better - in the work they do, the career they build, the life they live and the difference they make. So that together we can support even more people - including our own - to live Healthier, Longer, Better Lives.

If you believe in better, we'd love to hear from you.

About The Role

Responsible for executing transformation initiatives in relation to either a major activity such as a merger or acquisition or the ongoing improvement of effectiveness and efficiency of an AIA entity, a function, or a department

Position Objective

Ensure clear and accurate business requirements for all major Digital initiatives across Operations and other divisions.
Manage and standardize User Acceptance Testing for large-scale projects to ensure quality and compliance.
Lead end-to-end delivery of complex projects involving system enhancements and process improvements across multiple business units.
Promote efficiency by streamlining and harmonizing Digital processes across channels and regions.
Act as the key bridge between business leaders and technology teams to ensure solutions meet strategic goals.

Roles And Responsibilities

Oversee requirements gathering and validation for complex Digital initiatives, ensuring alignment with business strategy.
Provide strategic insights and lead projects that improve processes, systems, and operational efficiency.
Establish and govern User Acceptance Testing standards for large-scale projects.
Act as the key liaison between senior business leaders, technology teams, and partners to ensure shared goals.
Champion process simplification and standardization across regions and business channels.
Identify risks and ensure compliance with internal and regulatory requirements.
Mentor and guide analysts to build skills and maintain high delivery standards.

Minimum Job Requirements

Bachelor's degree in business administration, Information Systems, Finance, or a related field.
A master's degree or professional certification (e.g., CBAP, PMI-PBA) is a plus.
Minimum 10 years of experience in business analysis, with a strong track record of supporting strategic initiatives and cross-functional projects.
Experience in transformation, technology, or operations domains is preferred.
Strong ability to interpret data, identify trends, and translate insights into actionable recommendations.
Excellent written and verbal communication skills, with the ability to engage stakeholders at all levels and present complex information clearly.
Familiarity with business analysis tools (e.g., JIRA, Confluence, Power BI, Excel) and methodologies (e.g., Agile, Waterfall, Lean).
Proven ability to approach problems strategically, evaluate options, and drive effective solutions.
Demonstrated ability to work across teams, build consensus, and influence outcomes without direct authority.

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.

Associate Director, Operations Transformation & Technology