Thriving the CONVERGINT Way

Convergint is a leading global systems integrator dedicated to achieving service excellence. Our collaborative approach with partners and manufacturers enables us to provide a wide array of solutions to enterprise customers. What sets us apart is our unique culture, which is shaped by our unwavering commitment to our Values and Beliefs. This culture drives us to become the premier service provider for our valued customers, solidifying our position in the industry.

Discovering the role

This position provides comprehensive services for security systems, ensuring client satisfaction. This includes troubleshooting, proficiency in company products and technology, and continuous improvement. Convergint prioritize strong client relations, while adhering to our standards and policies for timely preventive maintenance.

Main Responsibilities

Collaborate with the Customer Service Representative to timely resolve client's security system issues
Deliver comprehensive support and maintenance services, encompassing routine preventative maintenance, troubleshooting, system upgrades, expansions, alterations, and systems training
Create detailed system diagrams using AutoCAD software
Build strong partnerships with clients while continuously striving to enhance customer satisfaction
Maintain the support & maintenance contract renewal
Ensure the excellence of services by strictly adhering to company standards and policies, service requests within the designated region
Perform regular preventive maintenance tasks and effectively address daily troubleshooting requirements
Thoroughly follow up on all open technical issues until the problems are fully resolved
Assume ownership of all service-related issues once the External Hand Over is completed by the Project team

Requirements

Minimum Diploma in Electronic, Computer, Automatization or Mechanical Engineering.
Experience in security system field with knowledge of Access Control, CCTV and Alarm System will be considered as a plus
Basic IT knowledge in hardware, network and database
Ability to work under pressure
Strong analytical skill and problem-solving ability
Strong self learning ability, work independently
Customer-orientation
Strong English communication and interpersonal skill
Working Location: Johor Bahru, Malaysia

Interested candidates may send your updated resume indicating reasons for leaving, last drawn salary, expected salary and date of availability.

We thank all applicants for your interest and regret to inform that only shortlisted candidates will be notified.

Project Engineer - Penang, Malaysia